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Blog
October 9th 2025
National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)
Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now…
Posted in Billing & Customer Information Software
News
September 17th 2025
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Posted in Billing & Customer Information Software
Blog
July 22nd 2025
Beyond billing: Why innovation starts where customers feel it
Innovation doesn’t start in the lab. It starts when a customer opens their water bill and finally understands it.
Posted in Billing & Customer Information Software by Matt Bowd
Blog
July 18th 2025
Financing the Future: Why agile platforms are key to solving Utilities' #1 challenge
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how modern billing platforms can strategically support financing for…
Posted in Billing & Customer Information Software by Matt Bowd
News
July 8th 2025
Echo Managed Services sponsors VicWater 2025 Annual Conference
Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference
Posted in Billing & Customer Information Software
Blog
July 4th 2025
How you can avoid burning time and energy - and ultimately, burning out your team
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses how pre-integrated billing platforms make it harder than necessary…
Posted in Billing & Customer Information Software by Matt Bowd
Blog
June 13th 2025
Water utilities don't need more integration. They need control.
Matt Bowd, General Manager for Echo in the Asia-Pacific region, discusses the impact of integration of billing platforms with Salesforce
Posted in Billing & Customer Information Software by Matt Bowd
News
September 3rd 2024
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Posted in Billing & Customer Information Software
News
June 27th 2024
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Posted in Billing & Customer Information Software
Blog
May 3rd 2023
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Posted in Billing & Customer Information Software