At a time when water companies are having to collect more debt whilst operating under increasing cost to serve constraints, your arrears and late payment strategies must be both efficient and effective. That’s where Echo can help you.
Download our brochure now to see how we place your customers at the heart of our collections strategies and focus on proactive early intervention, innovation and using every opportunity to improve customer engagement to reduce your debts and your operating costs.
Knowledge Centre: Research
Knowledge Centre: Case Studies
Knowledge Centre: Blog
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
