At a time when water companies are having to collect more debt whilst operating under increasing cost to serve constraints, your arrears and late payment strategies must be both efficient and effective. That’s where Echo can help you.
Download our brochure now to see how we place your customers at the heart of our collections strategies and focus on proactive early intervention, innovation and using every opportunity to improve customer engagement to reduce your debts and your operating costs.
Knowledge Centre: Research
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Knowledge Centre: Blog
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Issues with energy theft? Let's get it sorted.
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...
Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...
6 March 2018 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
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