At a time when water companies are having to collect more debt whilst operating under increasing cost to serve constraints, your arrears and late payment strategies must be both efficient and effective. That’s where Echo can help you.
Issues with recovering debt? Let's get it sorted.
Download our brochure now to see how we place your customers at the heart of our collections strategies and focus on proactive early intervention, innovation and using every opportunity to improve customer engagement to reduce your debts and your operating costs.
Suggested Further Reading
Knowledge Centre: Research
Counting the cost of debt recovery
Knowledge Centre: Case Studies
A new customer-centric approach to debt collection
Knowledge Centre: Blog
Water market reform: collecting debt whilst retaining customers
More in the Knowledge centre
More Research & Resources
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
More Debt Recovery & Revenue Management
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…
A quarter of UK residents would turn a blind eye to energy theft
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead