This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they have on customers, both good and bad. We've examined the behaviours, attitudes and experiences of 1,500 UK households to paint a true picture of debt recovery and who's getting it right and wrong.
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This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...
The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies...
10 April 2017 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
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