This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they have on customers, both good and bad. We've examined the behaviours, attitudes and experiences of 1,500 UK households to paint a true picture of debt recovery and who's getting it right and wrong.
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When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Customer facing services for the energy sector that bring energy companies closer to their customers...
Issues with energy theft? Let's get it sorted.
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost...
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead
How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...
