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More Research & Resources
Affordability and the water sector: how water companies can support their customers through these turbulent times
We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
More Debt Recovery & Revenue Management
Payment plans top the list of debt management options for UK water customers
In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software,…
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…