Echo's new research reveals the latest UK customer contact channel preferences, with one in five consumers indicating an increasing willingness to use social media. To find out exactly which customers are using social media and why, take a look at our short video below...
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Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
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Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
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Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
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CSDs: don’t let technology hinder customer experience!
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
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Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.