Echo's new research reveals the latest UK customer contact channel preferences, with one in five consumers indicating an increasing willingness to use social media. To find out exactly which customers are using social media and why, take a look at our short video below...
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Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
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Echo celebrates National Customer Service Week 2021
Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…