Echo's new research reveals the latest UK customer contact channel preferences, with one in five consumers indicating an increasing willingness to use social media. To find out exactly which customers are using social media and why, take a look at our short video below...
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The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Information is the key to improving water conservation habits
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Echo celebrates excellence at Northern Ireland Contact Centre Awards
The managed services business received special recognition award for its work with its Northern Ireland contact centre.
More Customer Contact & Engagement
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.