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Blog
June 28th 2022
Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards
Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…
Posted in Customer Contact & Engagement
Blog
May 3rd 2022
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Posted in Customer Contact & Engagement
Blog
March 29th 2022
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Posted in Customer Contact & Engagement
Blog
November 16th 2021
Information is the key to improving water conservation habits
As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…
Posted in Customer Contact & Engagement
Blog
November 10th 2021
Echo celebrates excellence at Northern Ireland Contact Centre Awards
The managed services business received special recognition award for its work with its Northern Ireland contact centre.
Posted in Customer Contact & Engagement
Blog
November 9th 2021
Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…
Posted in Customer Contact & Engagement
Blog
October 19th 2021
Echo celebrates National Customer Service Week 2021
Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
Posted in Customer Contact & Engagement
Blog
February 12th 2021
Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
Posted in Billing & Customer Information Software
Blog
November 12th 2019
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
Posted in Billing & Customer Information Software
Blog
October 2nd 2019
How can the water sector climb up the customer satisfaction rankings?
Echo's MD, Monica Mackintosh, shares her thoughts on the July 2019 UK Customer Satisfaction Index and what the water sector,…
Posted in Customer Contact & Engagement