Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards

The annual Water Industry Awards celebrate the outstanding work of water providers and their customer service delivery partners that have gone the extra mile to ensure their customers receive the best service, and best experience possible.

Collectively South Staffs Water, Echo Managed Services and Onsite provided an end-to-end review of the customer service offering, to highlight where improvements should be made to operations to make customer satisfaction the priority. Echo Managed Services, a long-term service partner of South Staffs Water, also worked to improve the handling of operational customer contacts.

Following the review, a proactive customer operations centre was created alongside the continued development of a “live” network by introducing smart technology, to help put the customer at the heart of everything they do. The teams used their service expertise to help shape key customer journeys, looking to simplify customer input while resolving issues as quickly as possible.