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Echo celebrates National Customer Service Week 2021

From the Knowledge Centre

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of October 2021...

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of October 2021. This annual event was particularly relevant to the Echo team this year, giving them a chance to acknowledge the importance of customer service skills in navigating people through the challenges faced during the last 18 months.

It was a time to not only show appreciation to the customer service teams that have worked tirelessly throughout the pandemic, but also to focus on the importance of providing consistently good customer service that evolves in line with the changing landscape.

A series of activities, inspired by the themes identified by the event’s organisers, the Institute of Customer Service, took place throughout the week to engage the team. Being able to ‘get involved’ again was especially important as staff transition back to the office after an extended period of time working from home.

The first day’s theme was the Changing World of Work. Echo staff answered a pulse survey, providing information on how they feel about being back in the office, what they had missed, and where they thought adaptions needed to be made.

The rest of the week’s activities included feedback and engagement sessions in line with the week’s Skills and Capabilities theme.

On Friday, the last day of the event, the spotlight shone on recognition and appreciation. It was time to celebrate the commitment shown by customer service staff throughout the pandemic, as well as highlighting the importance of supporting colleagues.

Amy Anderson, Head of Customer Services at Echo Managed Services, said: “We’re always keen to participate in this important event, taking the time to really celebrate our customer service staff. It was great to see everyone get involved and take part in in-person events in the office again.

“At Echo, customer service is at the heart of what we do. It is so important to get everyone involved in recognising the commitment of those that play such a big part in our success. Of course, excellent customer service is something that should be prioritised every day of the year and we will continue to champion that”.

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