Echo Logo
Echo Logo

Echo celebrates National Customer Service Week 2021

From the Knowledge Centre

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of October 2021...

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of October 2021. This annual event was particularly relevant to the Echo team this year, giving them a chance to acknowledge the importance of customer service skills in navigating people through the challenges faced during the last 18 months.

It was a time to not only show appreciation to the customer service teams that have worked tirelessly throughout the pandemic, but also to focus on the importance of providing consistently good customer service that evolves in line with the changing landscape.

A series of activities, inspired by the themes identified by the event’s organisers, the Institute of Customer Service, took place throughout the week to engage the team. Being able to ‘get involved’ again was especially important as staff transition back to the office after an extended period of time working from home.

The first day’s theme was the Changing World of Work. Echo staff answered a pulse survey, providing information on how they feel about being back in the office, what they had missed, and where they thought adaptions needed to be made.

The rest of the week’s activities included feedback and engagement sessions in line with the week’s Skills and Capabilities theme.

On Friday, the last day of the event, the spotlight shone on recognition and appreciation. It was time to celebrate the commitment shown by customer service staff throughout the pandemic, as well as highlighting the importance of supporting colleagues.

Amy Anderson, Head of Customer Services at Echo Managed Services, said: “We’re always keen to participate in this important event, taking the time to really celebrate our customer service staff. It was great to see everyone get involved and take part in in-person events in the office again.

“At Echo, customer service is at the heart of what we do. It is so important to get everyone involved in recognising the commitment of those that play such a big part in our success. Of course, excellent customer service is something that should be prioritised every day of the year and we will continue to champion that”.

Suggested Further Reading

Knowledge Centre: Blog

The Future of Customer Service

Share this article

More in the Knowledge centre

More Blog

Blog

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…

Read
Blog

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.

Read
Blog

Educating a new generation of bill payers on the signs and dangers of energy theft

An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…

Read
Blog

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack

Read

More Customer Contact & Engagement

Blog

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…

Read
Blog

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.

Read
Blog

Educating a new generation of bill payers on the signs and dangers of energy theft

An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…

Read
News

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email