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News
September 11th 2020
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
Posted in Billing & Customer Information Software
News
June 8th 2020
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…
Posted in Billing & Customer Information Software
News
January 30th 2020
Aptumo adds four new hires to bolster its product team
Billing software business continues to expand as utility sector interest grows
Posted in Billing & Customer Information Software
News
January 23rd 2020
Quarter of water customers let down by poor response to billing problems
More than 7 million households have had a negative water billing experience...
Posted in Billing & Customer Information Software
News
November 26th 2019
Half of water customers don’t understand their bill
Almost 13.5 million households struggle to understand billing jargon.
Posted in Billing & Customer Information Software
Blog
November 12th 2019
Billing software: time to say goodbye to monolithic monsters?
Monica Mackintosh, Managing Director at Echo discusses the possibility of a new era when it comes to billing software...
Posted in Billing & Customer Information Software
News
October 18th 2019
Over 2.5 million households receive inaccurate utility bills
More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found…
Posted in Billing & Customer Information Software
News
August 27th 2019
Half of UK water customers feel like ‘just another number’
Over half (51%) of the UK’s water customers feel that their supplier treats them as ‘just another number’, according to…
Posted in Billing & Customer Information Software
News
July 9th 2019
UK billpayers want more transparency in water supplier expenditure
Water bills, do they need more transparancy? 65% of consumers would like to know how their money is spent.
Posted in Billing & Customer Information Software
Research & Resources
June 27th 2019
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Posted in Billing & Customer Information Software