Echo Logo
Echo Logo

Coliban Water embraces new Aptumo billing software to benefit customers

From the Knowledge Centre

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to Echo's Aptumo solution.

Coliban Water chose Echo following a competitive procurement process in 2018 and in response, Aptumo is establishing an Australian company based in Melbourne to service Coliban Water’s requirements and to service potential future Australia water utility clients.

The Australian company, Aptumo Australia, will have its own Board and Tony Kelly, former Yarra Valley Water Managing Director, will be joining the Board.

“The launch of Aptumo within our business marks a huge and exciting milestone for us. Aptumo will enable us to provide an improved customer service experience as well as empowering us to easily roll-out additional functionality and self-serve options over time to meet our customers’ needs. "

Damian Wells, managing director, Coliban Water

“We’re delighted to announce a successful go-live with Coliban Water, and welcome on board our first Australian client. We see great opportunity in Australia and look forward to further developing our Australian business and supporting more water companies to enhance their customer experience.”

Monica Mackintosh, managing director, Echo Managed Services

Echo Managed Services is a division of South Staffordshire PLC which also owns South Staffs Water and Cambridge Water.

Tony Kelly, Non-Executive Director of Aptumo Australia said that Coliban Water’s successful implementation of Aptumo has been brought about by adapting the software to suit Australian water industry needs.

“Based on Coliban Water’s adaptation, Aptumo now has many Australian specific functional requirements and this now provides other water utilities in Victoria and across Australia with significant start-up benefits.

“Coliban Water has already agreed to share its ‘Use Stories’, business processes and functionality with other Victorian water utilities to reduce their risk and accelerate their implementation.

“Aptumo also comes ‘out-of-the-box’, and is native to Salesforce to provide a powerful single data model and platform solution for billing and customer relationship management.

“Being cloud based, Aptumo is seamlessly upgraded regularly with minimal disruption to the organisation, which basically future-proofs the system”, said Mr Kelly.

Damian Wells added, "the combined Aptumo billing and Salesforce systems will provide significant benefits to our customers and to Coliban Water’s operation."

Tony Kelly concluded, “the bottom line is, compared to other Tier 1 systems, Aptumo is cheaper to own and operate, can be tailored by in-house staff to meet organisational needs and comes fully integrated with the Salesforce platform, the world leader in CRM.”

Share this article

More in the Knowledge centre

More News


Echo Managed Services strengthens its service with a new head of billing and collections

We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.


One in six delayed payment of a water bill due to lack of understanding

Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…


Echo appoints a new Head of Operations

We are delighted to have appointed Leanne Florence to this senior role.


Echo to deliver specialist customer service and new software to Northern Ireland Water

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…


More Billing & Customer Information Software


Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…


Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…

Research & Resources

Affordability and the water sector: how water companies can support their customers through these turbulent times

We asked 2,000 UK bill payers how their financial situation has changed over the last year or so, how they’re…


Improving the experience for water customers during the cost-of-living crisis

According to Ofwat’s cost of living report 2022, almost a fifth (17%) of water bill payers have struggled to pay…


Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.

Send email