Echo Logo

Coliban Water embraces new Aptumo billing software to benefit customers

From the Knowledge Centre

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to Echo's Aptumo solution.

Coliban Water chose Echo following a competitive procurement process in 2018 and in response, Aptumo is establishing an Australian company based in Melbourne to service Coliban Water’s requirements and to service potential future Australia water utility clients.

The Australian company, Aptumo Australia, will have its own Board and Tony Kelly, former Yarra Valley Water Managing Director, will be joining the Board.

“The launch of Aptumo within our business marks a huge and exciting milestone for us. Aptumo will enable us to provide an improved customer service experience as well as empowering us to easily roll-out additional functionality and self-serve options over time to meet our customers’ needs. "

Damian Wells, managing director, Coliban Water

“We’re delighted to announce a successful go-live with Coliban Water, and welcome on board our first Australian client. We see great opportunity in Australia and look forward to further developing our Australian business and supporting more water companies to enhance their customer experience.”

Monica Mackintosh, managing director, Echo Managed Services

Echo Managed Services is a division of South Staffordshire PLC which also owns South Staffs Water and Cambridge Water.

Tony Kelly, Non-Executive Director of Aptumo Australia said that Coliban Water’s successful implementation of Aptumo has been brought about by adapting the software to suit Australian water industry needs.

“Based on Coliban Water’s adaptation, Aptumo now has many Australian specific functional requirements and this now provides other water utilities in Victoria and across Australia with significant start-up benefits.

“Coliban Water has already agreed to share its ‘Use Stories’, business processes and functionality with other Victorian water utilities to reduce their risk and accelerate their implementation.

“Aptumo also comes ‘out-of-the-box’, and is native to Salesforce to provide a powerful single data model and platform solution for billing and customer relationship management.

“Being cloud based, Aptumo is seamlessly upgraded regularly with minimal disruption to the organisation, which basically future-proofs the system”, said Mr Kelly.

Damian Wells added, "the combined Aptumo billing and Salesforce systems will provide significant benefits to our customers and to Coliban Water’s operation."

Tony Kelly concluded, “the bottom line is, compared to other Tier 1 systems, Aptumo is cheaper to own and operate, can be tailored by in-house staff to meet organisational needs and comes fully integrated with the Salesforce platform, the world leader in CRM.”

Share this article

More in the Knowledge centre

More News

News

Affordability remains the top priority for the next generation of bill payers

Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…

Read
News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read
News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read

More Billing & Customer Information Software

News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read
News

Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows

Read
News

Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...

Read
News

Half of water customers don’t understand their bill

Almost 13.5 million households struggle to understand billing jargon.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email