Echo Logo

Echo Managed Services strengthens its board as Aptumo grows

From the Knowledge Centre

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments.

Aptumo, the company’s cloud-based utility customer billing solution, built on the Salesforce platform, has expanded its leadership team as the software grows its footprint in the UK and Australia.

The company has created the all-new position of Product Director, and appointed a new Software Services Director, both board-level positions which will help lead Echo’s strategy over the coming years.

“This is a hugely exciting time for Echo Managed Services. Aptumo’s development has been a great success so far, and investing in the software services leadership team at this time means we are well-placed to capitalise on the exciting opportunities that lay ahead. Andy has a breadth of experience and expertise in both the water sector and software, and I am confident he will thrive in his new role. Meanwhile David brings with him operational, management and change experience gained throughout his career, and will be an excellent new addition to the team."

Monica Mackintosh, Managing Director

Andy Mack, currently Echo’s Software Services Director, will move into the new role of Product Director. He will focus specifically on Aptumo’s on-going development in line with evolving market and client expectations to support the sector’s drives for improved customer experience, efficiencies and digitalisation.

“The development and launch of Aptumo has already proven a hugely rewarding, and I’m really looking forward to the next stage in our journey as we continue to enhance and develop the product and work alongside our growing partner network.”

Andy Mack, Product Director

Meanwhile, David Essex joins as Software Services Director from South Staffs Water, where he held the position of Head of Wholesale Service Delivery for the last three years and led on a number of major IT change programmes. Prior to this, David worked at Severn Trent Water.

“This feels like a very exciting time to be joining Echo Managed Services. The company has a great track record in providing solutions to the utilities sector, and I’m very much looking forward to getting started and working with the fantastic team behind the pioneering Aptumo product.”

David Essex, Software Services Director

Share this article

More in the Knowledge centre

More News

News

Echo Announces Aptumo on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Echo’s customers can now benefit from a new era of water billing software...

Read
News

Aptumo awarded development excellence accolade

- award given in recognition of a 34% higher rate of best practice compliance in development than other ISVs, meaning…

Read
News

Echo team helps South Staffordshire Plc raise £9,000 for local food banks this winter

Almost £3,000 has been raised by the Group’s employees and the donation has been tripled to £9,000 by the business,…

Read
News

Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers

New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…

Read

More Billing & Customer Information Software

News

Echo Announces Aptumo on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Echo’s customers can now benefit from a new era of water billing software...

Read
Blog

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

12 February 2021 by Andy Mack

Read
News

Aptumo awarded development excellence accolade

- award given in recognition of a 34% higher rate of best practice compliance in development than other ISVs, meaning…

Read
Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email