Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments.
Aptumo, the company’s cloud-based utility customer billing solution, built on the Salesforce platform, has expanded its leadership team as the software grows its footprint in the UK and Australia.
The company has created the all-new position of Product Director, and appointed a new Software Services Director, both board-level positions which will help lead Echo’s strategy over the coming years.
“This is a hugely exciting time for Echo Managed Services. Aptumo’s development has been a great success so far, and investing in the software services leadership team at this time means we are well-placed to capitalise on the exciting opportunities that lay ahead. Andy has a breadth of experience and expertise in both the water sector and software, and I am confident he will thrive in his new role. Meanwhile David brings with him operational, management and change experience gained throughout his career, and will be an excellent new addition to the team."
Monica Mackintosh, Managing Director
Andy Mack, currently Echo’s Software Services Director, will move into the new role of Product Director. He will focus specifically on Aptumo’s on-going development in line with evolving market and client expectations to support the sector’s drives for improved customer experience, efficiencies and digitalisation.
“The development and launch of Aptumo has already proven a hugely rewarding, and I’m really looking forward to the next stage in our journey as we continue to enhance and develop the product and work alongside our growing partner network.”
Andy Mack, Product Director
Meanwhile, David Essex joins as Software Services Director from South Staffs Water, where he held the position of Head of Wholesale Service Delivery for the last three years and led on a number of major IT change programmes. Prior to this, David worked at Severn Trent Water.
“This feels like a very exciting time to be joining Echo Managed Services. The company has a great track record in providing solutions to the utilities sector, and I’m very much looking forward to getting started and working with the fantastic team behind the pioneering Aptumo product.”
David Essex, Software Services Director
Suggested Further Reading
Knowledge Centre: News
Aptumo adds four new hires to bolster its product team
Echo Resource
Aptumo The Secrets Of Better Billing Uk
Knowledge Centre: News
Echo takes billing software global with first Australian water sector client
More in the Knowledge centre
More News
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Echo Managed Services strengthens its service with a new head of billing and collections
We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
More Billing & Customer Information Software
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis
More than half (51%) of Gen Z bill payers have struggled to pay a household bill in past year Gen…
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…