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News
June 21st 2018
Household payments higher than expected for a quarter of consumers
Echo's latest research highlights the impact of bombshell bills on consumer arrears and debt collection processes...
Posted in Debt Recovery & Revenue Management
News
May 14th 2018
The Debt Stigma: 50% of adults feel they can't ask for help
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers…
Posted in Debt Recovery & Revenue Management
Research & Resources
March 12th 2018
Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
Posted in Debt Recovery & Revenue Management
Blog
March 6th 2018
Energy theft: it's time to take action
Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the…
Posted in Debt Recovery & Revenue Management
News
February 19th 2018
Echo's Grosvenor Services Group expands growing team with new recruits
Echo's Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...
Posted in Debt Recovery & Revenue Management
News
December 8th 2017
Grosvenor Services Group expands to new office
Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong…
Posted in Debt Recovery & Revenue Management
Research & Resources
November 6th 2017
Energy Theft Investigation Services Brochure
Issues with energy theft? Let's get it sorted.
Posted in Debt Recovery & Revenue Management
Blog
August 29th 2017
A day in the life of a Utility Field Collections Officer
Here, Lloyd Birkhead, group managing director at Grosvenor Services, a part of Echo Managed Services speaks candidly about the role…
Posted in Debt Recovery & Revenue Management
News
May 19th 2017
Grosvenor Services named Best Outsourced Collections Provider 2017
At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017…
Posted in Debt Recovery & Revenue Management
News
May 2nd 2017
Electric Ireland appoints Echo for customer field engagement
Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,…
Posted in Debt Recovery & Revenue Management