Echo's Grosvenor Services Group expands growing team with new recruits

Russell Brewin has been brought on board as head of field operations, whilst Keigley Griffiths has been appointed as a new account manager.

With 21 years’ experience at NPower, where he was responsible for field operations, debt collection and revenue protection, Russell will be filling a critical role at Grosvenor. He will be responsible for ensuring effective field operations, as well as driving quality and productivity to exceed operational goals.

Keigley, meanwhile, joins the team from Ascent Performance Group Ltd, where she spent six years as client support manager. She will manage day-to-day relationships with the company’s current client roster, as a dedicated point of contact.

Grosvenor, which specialises in field-based debt collection within the utilities sector, forms part of specialist outsourcing business Echo Managed Services. The company has seen a number of new client wins in recent months, as well as a brand new office location in Sheffield to support this growth.

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