Echo Logo

Echo's Grosvenor Services Group expands growing team with new recruits

From the Knowledge Centre

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...

Russell Brewin has been brought on board as head of field operations, whilst Keigley Griffiths has been appointed as a new account manager.

With 21 years’ experience at NPower, where he was responsible for field operations, debt collection and revenue protection, Russell will be filling a critical role at Grosvenor. He will be responsible for ensuring effective field operations, as well as driving quality and productivity to exceed operational goals.

Keigley, meanwhile, joins the team from Ascent Performance Group Ltd, where she spent six years as client support manager. She will manage day-to-day relationships with the company’s current client roster, as a dedicated point of contact.

Grosvenor, which specialises in field-based debt collection within the utilities sector, forms part of specialist outsourcing business Echo Managed Services. The company has seen a number of new client wins in recent months, as well as a brand new office location in Sheffield to support this growth.

“These new hires are just one part of Grosvenor’s continued growth trajectory and it’s a really exciting period for the company. They join a team which is dedicated to providing exceptional service to our clients through a tried and tested customer-centric approach. This proficiency in field-based debt collection is a fantastic complement to Echo’s comprehensive multi-site contact centre resource and office based collections expertise and we’re very much looking forward to the exciting growth that lies ahead.”

Monica Mackintosh, customer services director, Echo Managed Services


Share this article

More in the Knowledge centre

More News


Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…


Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…


Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...


West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.


More Debt Recovery & Revenue Management


Calls for a crack down on dangerous tamper tutorials

Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…


86% of UK residents think energy companies must do more to tackle meter cheating

This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…


A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…


Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.

20 November 2018 by Lloyd Birkhead


Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.

Send email