Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong period of growth...
The business, which specialises in office and field based debt collection and revenue protection within the utilities sector, has moved from its original office in Eckington Business Park to a larger 275 square metre office in Drakehouse Business Park, Sheffield.
The move comes after a series of new client wins, including Electric Ireland, and resulting team expansion. Over the past year the company has increased headcount, taking on an additional 28 members of staff.
The business expects to grow further over the coming months as it expands its award winning services which include office and field based debt collection, revenue protection and customer vulnerability support.
“At Grosvenor we’ve built a strong reputation for providing our clients with a high quality service focused on positive customer engagement, in-depth insight and UK wide field coverage. To accommodate our growing team and support the business’ future growth plans, we’re delighted to expand and unveil our larger business premises.”
Lloyd Birkhead, managing director, Grosvenor Services Group
“The site expansion comes at a very exciting time for the business and is reflective of the changing landscape. Providing outstanding customer service and engagement is increasingly recognised as an important part of debt recovery. Through the combination of Grosvenor’s field based debt collection skills and Echo’s comprehensive multi-site contact centre resource and customer service expertise we’re able to help more businesses and ensure their customers are given the support and understanding they need.”
Monica Mackintosh, customer services director, Echo Managed Services
Suggested Further Reading
Knowledge Centre: Blog
A day in the life of a Utility Field Collections Officer
Knowledge Centre: News
Grosvenor Services named Best Outsourced Collections Provider 2017
Knowledge Centre: Research
Counting the cost of debt recovery
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