Echo Logo
Echo Logo

Grosvenor Services Group expands to new office

From the Knowledge Centre

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong period of growth...

The business, which specialises in office and field based debt collection and revenue protection within the utilities sector, has moved from its original office in Eckington Business Park to a larger 275 square metre office in Drakehouse Business Park, Sheffield.

The move comes after a series of new client wins, including Electric Ireland, and resulting team expansion. Over the past year the company has increased headcount, taking on an additional 28 members of staff.

The business expects to grow further over the coming months as it expands its award winning services which include office and field based debt collection, revenue protection and customer vulnerability support.

“At Grosvenor we’ve built a strong reputation for providing our clients with a high quality service focused on positive customer engagement, in-depth insight and UK wide field coverage. To accommodate our growing team and support the business’ future growth plans, we’re delighted to expand and unveil our larger business premises.”

Lloyd Birkhead, managing director, Grosvenor Services Group

“The site expansion comes at a very exciting time for the business and is reflective of the changing landscape. Providing outstanding customer service and engagement is increasingly recognised as an important part of debt recovery. Through the combination of Grosvenor’s field based debt collection skills and Echo’s comprehensive multi-site contact centre resource and customer service expertise we’re able to help more businesses and ensure their customers are given the support and understanding they need.”

Monica Mackintosh, customer services director, Echo Managed Services

Share this article

More in the Knowledge centre

More News

News

Echo Managed Services strengthens its service with a new head of billing and collections

We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.

Read
News

One in six delayed payment of a water bill due to lack of understanding

Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…

Read
News

Echo appoints a new Head of Operations

We are delighted to have appointed Leanne Florence to this senior role.

Read
News

Echo to deliver specialist customer service and new software to Northern Ireland Water

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…

Read

More Debt Recovery & Revenue Management

Blog

Payment plans top the list of debt management options for UK water customers

In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software,…

Read
News

One in six delayed payment of a water bill due to lack of understanding

Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…

Read
News

Calls for a crack down on dangerous tamper tutorials

Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…

Read
News

86% of UK residents think energy companies must do more to tackle meter cheating

This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email