What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours, attitudes and experiences of 1,000 UK households to paint a current picture of debt recovery – the good and the bad.
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More Research & Resources
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Energy Services Catalogue
Customer facing services for the energy sector that bring energy companies closer to their customers...
More Debt Recovery & Revenue Management
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…
A quarter of UK residents would turn a blind eye to energy theft
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.