Echo Logo

Counting the Cost of Debt Recovery 2018

Counting The Cost Of Debt Recovery 2018 Main 1024X768

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours, attitudes and experiences of 1,000 UK households to paint a current picture of debt recovery – the good and the bad.

Preview and download the full report here...

Preview Download

Share this research & resource

More in the Knowledge Centre

More Research & Resources

Research & Resources

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

READ
Research & Resources

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.

READ
Research & Resources

Retaining Customers in a World of Choice

This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...

READ
Research & Resources

The Secrets of Better Billing

This research report takes an in-depth look at the current state of billing in the UK and what lessons can...

READ

More on Debt Recovery & Revenue Management

News

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...

READ
Blog

Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

READ
Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

READ
Research & Resources

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.

READ

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.