Echo recognised for its customer-centric approach to debt collection for our client Northern Ireland Water
We are delighted to announce that Echo has been named a finalist in three categories of the prestigious 2016 Credit Strategy Utilities and Telecoms Awards.
Echo's field-based Customer Liaison Officers have delivered impressive results in the last year - improving both customer engagement and business outcomes for our client Northern Ireland Water.
It is therefore extremely rewarding for the Echo Northern Ireland team to be recognised in the hotly contested Water Team of the Year, Best Joint Customer Service Initiative of the Year and Best Outsourced Initiative of the Year categories.
The Awards celebrate, recognise and honour the hard work and best practice in the credit and collections profession. Now entering its 6th year, the renowned Awards unites the very best in the industry and the winners will be announced on September 29th.
We wish the whole Echo Northern Ireland team the best of luck for the awards ceremony and congratulate them on this fantastic achievement.
Suggested Further Reading
Knowledge Centre: Case Studies
A new customer-centric approach to debt collection
Echo Resource
Counting The Cost Of Debt Recovery
More in the Knowledge centre
More News
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
More Debt Recovery & Revenue Management
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…
A quarter of UK residents would turn a blind eye to energy theft
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
20 November 2018 by Lloyd Birkhead