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October 25th 2022
Echo Managed Services secures Investors in People Silver status for the second time
Echo Managed Services, a specialist outsourced provider of complex multi-channel customer contact services for the water industry, has retained silver…
Posted in Customer Contact & Engagement
News
October 20th 2022
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry, has been shortlisted for…
Posted in Customer Contact & Engagement
News
July 5th 2022
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite
South Staffs Water has won Customer Initiative of the Year at the 2022 Water Industry Awards for a recent project…
Posted in Customer Contact & Engagement
News
June 28th 2022
Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards
Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…
Posted in Customer Contact & Engagement
News
April 26th 2022
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Posted in Customer Contact & Engagement
News
February 22nd 2022
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.
Posted in Customer Contact & Engagement
News
November 11th 2021
North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Posted in Billing & Customer Information Software
News
May 5th 2021
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
Posted in Customer Contact & Engagement
News
March 23rd 2021
Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Posted in Customer Contact & Engagement
News
March 22nd 2021Aptumo expands into Australia following second contract win
Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...
Posted in Billing & Customer Information Software