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October 25th 2022

Echo Managed Services secures Investors in People Silver status for the second time

Echo Managed Services, a specialist outsourced provider of complex multi-channel customer contact services for the water industry, has retained silver…


October 20th 2022

Echo shortlisted for three awards at Northern Ireland Contact Centre Awards

Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry, has been shortlisted for…


July 5th 2022

South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite

South Staffs Water has won Customer Initiative of the Year at the 2022 Water Industry Awards for a recent project…


June 28th 2022

Echo Managed Services and Onsite join forces to help client South Staffs Water on to the shortlist at the Water Industry Awards

Echo Managed Services and Onsite have been recognised for their part in a project which has seen client South Staffs…


April 26th 2022

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…


February 22nd 2022

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.


November 11th 2021

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…


May 5th 2021

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...


March 23rd 2021

Water companies’ apps way off expectations of Gen Z digital natives

Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…


March 22nd 2021

Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

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