Knowledge Centre
Choose what's showing in the Knowledge Centre
News
October 6th 2023
Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023
Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…
Posted in Customer Contact & Engagement
Blog
July 4th 2023
Efficient customer service is critical as rising household bills cause anxiety for customers
One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research.
Posted in Customer Contact & Engagement
Blog
March 14th 2023
How to encourage customers to be savvier with their water usage to help them save money
As the prices we’re all paying for every day essentials continue to rise and the average household water bill in…
Posted in Customer Contact & Engagement
News
March 9th 2023
Echo Managed Services achieves ServiceMark re-accreditation from the ICS
Specialist customer service provider for the water industry, Echo Managed Services, has been re-accredited with the ServiceMark from the Institute…
Posted in Customer Contact & Engagement
News
February 7th 2023
Aptumo: 10 Ways to Boost Call Center Performance in 2023
The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology…
Posted in Customer Contact & Engagement
News
December 20th 2022
Smart technology: the future of customer service in the water sector
More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be…
Posted in Customer Contact & Engagement
News
November 29th 2022
Echo expands its management development initiatives by launching ACE – Advanced Capability in Echo – for its frontline leaders
Our people are our most valuable asset so helping them to develop their skills and progress their careers is a…
Posted in Customer Contact & Engagement
News
November 8th 2022
Double win for Echo at Contact Centre Network Northern Ireland Awards
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services and billing software for the water industry, is…
Posted in Customer Contact & Engagement
News
October 26th 2022
Exceptional customer service will help customers navigate tough financial times
Exclusive Interview: Rachael Merrell, Customer Services Director at Echo - first published on H20 Global News.
Posted in Customer Contact & Engagement
News
October 25th 2022
Echo Managed Services secures Investors in People Silver status for the second time
Echo Managed Services, a specialist outsourced provider of complex multi-channel customer contact services for the water industry, has retained silver…
Posted in Customer Contact & Engagement