Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...
Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...
Customer facing services for the energy sector that bring energy companies closer to their customers...
South West Water has selected Echo's water software to support its debt management activities...
Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...
Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many...
UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who...
A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which sectors switching is most prevalent, switching prompts, switching experiences and post-switch feelings...
Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...
In our latest consumer research report "retaining customers in a world of choice", UK households shared a wide range of views on the rollout of Smart Meters...
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