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Echo's Senior Management Team

Find out more about our leadership team

Our senior management team has a wealth of utilities sector experience and capability, ensuring our strategy and day to day operations are aligned to the needs of our utilities clients; as water and energy markets continue to evolve at an unprecedented pace.

Below you'll find further details about each member of our senior management team.


Monica Mackintosh

Monica Mackintosh

Managing Director

Andy Mack

Andy Mack

Software Services Director

Anna Fell

Anna Fell

Director of People & Organisational Development

Nick Moore

Nick Moore

Head of Finance & Commercial

Karen Banfield

Karen Banfield

Contact Centre Director

Mark Alfer

Mark Alfer

Head of Operations - Echo Software Division

Lloyd Birkhead

Lloyd Birkhead

Group Managing Director - Grosvenor Services Group

Vicki Dixon

Vicki Dixon

Head of Operations - Walsall

Jim White

Jim White

Head of Service Delivery - Northern Ireland