Michelle brings extensive experience in SaaS businesses, customer-focused growth strategies, and recurring revenue models.
Michelle joins Echo at an exciting stage in our growth as we continue to strengthen our partnerships across the utilities sector, expand our capabilities, and invest in innovative solutions that support our customers’ evolving needs.
Michelle’s experience and role
An experienced business leader with a strong track record across the ANZ region, Michelle brings extensive experience in SaaS businesses, customer-focused growth strategies, and recurring revenue models. Throughout her career, she has successfully led teams and organisations through periods of growth and transformation, while maintaining a strong focus on customer outcomes.
As Executive General Manager, Michelle will be responsible for leading Echo’s Australian business, working closely with customers, partners and colleagues to support the delivery of our strategic objectives and drive sustainable growth.
Hayley Monks, Managing Director of Echo:
“We are delighted to welcome Michelle to Echo. Her appointment reflects our continued investment in Australia and our commitment to supporting customers with innovative solutions and exceptional service. Michelle’s extensive leadership experience, strong commercial acumen and unwavering focus on customer outcomes will be invaluable as the water sector responds to an increasingly complex operating environment, balancing service excellence, regulatory requirements, sustainability and long-term asset investment. I am excited to work alongside her as we build on the strong foundations already in place and create new opportunities for our customers, our people and the communities we serve.”
Michelle Furniss:
“I’m thrilled to be joining Echo at such an exciting time in the company’s journey. My career has been in Saas and payments, where the relationship is the product. Echo has built a strong reputation for delivering innovative solutions and trusted partnerships across the utilities sector, and I’m looking forward to getting to know our customers, partners and colleagues. I’m keen to work with the team to build on Echo’s success and support the next phase of growth, innovation and value for our customers.”