Deliver exceptional and effortless customer experiences with Aptumo

Aptumo helps water utilities deliver better outcomes for every customer. Built on the Salesforce platform and designed with customer care teams in mind, it gives your organisation the tools to resolve issues faster, simplify journeys, and provide transparent, personalised service, all while improving operational efficiency and cash flow.

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With Aptumo, technology becomes the enabler for what truly matters: fair, effortless, trusted experiences for the households and/or businesses you serve.

Built around your customer service priorities

Aptumo is engineered to support the challenges real customers face. Whether they’re trying to understand a bill, update their details, or manage payments, the platform enables seamless journeys that reduce effort and build trust.

Simple to complex billing flows handled in a single, consistent system
Configurable workflows designed for real customer needs: from billing to service requests, customers receive a great service.
Proactive, personalised engagement: use AI‑driven insights to anticipate customer needs, identify risk early and deliver timely interactions that prevent issues from escalating.
Serve customers with fairness and empathy: every workflow, from onboarding to debt management, can be designed to ensure consistent, compassionate support.
Meter‑read to instant bill generation gives customers clarity and accelerates revenue collection.
Flexible billing cycles: bill customers when it suits your operational needs and their preferences.
Comprehensive reporting suite plus the freedom to build your own dashboards so you can unlock exactly the insights you need to drive the right outcomes.

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Prevent and manage customer debt with care

Aptumo gives teams the tools to prevent problem debt early and support customers ethically when repayment becomes difficult.

Tailored, fully configurable debt journeys that help you identify vulnerability, segment customers and guide them through the right support pathways.
Early‑warning insights highlight risk before it becomes a problem.
A customer‑centred approach that ensures fairness, transparency and supportive communication at every step.

With Aptumo, debt management becomes not just efficient, but also responsible.

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Empower your customer service teams

Aptumo is built for the people who use it every day, your frontline teams supporting customers.

Intuitive user interface reduces onboarding time, ideal in high‑turnover environments.
360‑degree customer view puts everything agents need in one place, improving first‑contact resolution.
Guided workflows ensure consistency across every interaction.
Clear, simple training so new starters can support customers confidently within days, not weeks.

Aptumo makes great service easier, for agents and for customers.

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Confidently stay ahead of regulation

The regulatory landscape is constantly evolving and Aptumo helps you stay prepared.

A product roadmap driven by customer need and emerging regulation across the water sector.
Features influenced by global markets, from safety by design requirements in Australia, to smart metering expectations and the changes in GSS in the UK.
Tools that help utilities meet compliance obligations without compromising customer experience.

With Aptumo, regulatory change becomes an opportunity to improve service, not a disruption.

Trusted by top‑performing water companies

Proven success

Aptumo is already supporting leading water utilities to deliver outstanding customer experiences:

50% of the top C‑MeX‑ranked water companies in the UK use Aptumo, demonstrating its proven impact.

Backed by the power, reliability and global innovation of Salesforce. Built by teams with decades of hands‑on experience in water operations, customer service and regulation. When the sector’s leaders want to raise the bar for customer experience, they choose Aptumo.

Ready to deliver positive and effortless customer experiences?

Book a demo or speak to our team to discover how Aptumo enables you to transform service, empower your people and deliver outcomes your customers will love.

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