Aptumo – The only global water utility billing solution, native to Salesforce

Built by water specialists. Trusted worldwide. Powered by Salesforce.

Transform your utility’s future

Aptumo is the next-generation water billing and customer information solution built inside the Salesforce ecosystem, not integrated into it. Aptumo gives water utilities unrivalled scalability, security and innovation.

Part of a Group that owns and operates its own regulated water companies, Aptumo is designed by people who live and breathe water. With decades of operational insight, a pulse on regulation and the experience of supporting 40% of UK water companies, Aptumo thinks like your teams, understands your customers and adapts as your world changes.

Human, specialist and deeply connected to the sector, Aptumo is built with water utilities, for water utilities.

Why choose Aptumo

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Future-proof your utility

Aptumo evolves at the speed of regulation and customer expectation. With pre‑configured water‑specific capabilities and native Salesforce scalability, your utility benefits from trusted deployment, low total cost of ownership and the certainty of a platform built to grow with you.

Learn more about our future-proofed solution

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Deliver exceptional customer experiences

Aptumo is designed around real water customers because we serve them ourselves. With a 360‑degree customer view, omnichannel engagement and AI‑powered insights, your teams resolve queries faster, personalise every interaction and deliver service that builds trust.

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Secure, scalable, and reliable

Built on Salesforce, Aptumo combines market‑leading security with the flexibility to integrate seamlessly across your digital ecosystem. Intuitive design and smart automation free customer teams from basic admin so they can focus on work that adds real value.

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Minimise risk, maximise compliance

Aptumo’s heritage as a water‑sector solution, and our direct regulatory experience means compliance is embedded, not added on. With a 0% regulatory intervention track record and proven ability to support complex change, Aptumo gives you confidence in every billing cycle.

Learn more about our compliance

What sets us apart?

Only global native Salesforce water billing solution: unrivalled stability, scale and innovation.

Part of the water sector: our Group owns regulated water companies and uses Aptumo in its operations.

Proven market adoption: 40% of UK water utilities trust our platforms.

100% customer retention: long-standing partnerships built on delivery, trust and collaboration.

Deep water expertise: decades of operational knowledge, regulatory understanding and customer insight baked into the platform.

Intuitive by design: clear workflows, easy training and powerful automation that boost efficiency.

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Insight-rich reporting: extensive prebuilt templates plus easy custom report creation, giving water utilities more actionable insight than ever.

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Get in touch with Echo

Trusted by leading global water utilities

What our clients say

North East Water

“Aptumo will help us to meet our objective to improve the service we offer to our customers, as well as supporting us to modernise and personalise our systems to better cater for the changing requirements of the people we serve. Aptumo will also help us to provide our team with modern and effective tools, so they can focus on serving our customers. We’re dedicated to making the lives of our customers easier and this will transform the billing process for us, allowing us to improve our customers’ experience.”

SES Water

“We were highly impressed by Echo’s water industry experience and proven billing software implementation credentials. The team really demonstrated that Aptumo’s rich functionality and agile flexibility will help SES Water to meet their stretching performance commitments and bring real benefit to our customers.”

Coliban Water

“The combined Aptumo billing and Salesforce systems will provide significant benefits to our customers and to Coliban Water’s operation.”

Security, Accreditations and Compliance

Native Salesforce security
Built for evolving regulatory landscapes

Proven compliance with 0% intervention
Trusted operationally within our own regulated water companies

News, views and resources

UK billpayers want more transparency in water supplier expenditure

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Billing & Customer Information Software

Water bills, do they need more transparency? 65% of consumers would like to know how their money is spent.

National Customer Service Week Spotlight: Delivering Smarter Service (powered by Aptumo!)

Picture this: You open your streaming app and instantly see what you’ve watched, what you owe, and what’s next. Now imagine if water billing worked the same way.

Pelican business services chooses Echo’s Aptumo billing solution

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Billing & Customer Information Software

The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.

Our Group