Echo Logo
Echo Logo

Open Water

Are you taking the plunge?

We're here to help…

Echo is the UK water market specialist, providing services to over half of the UK's water companies. We can help you be prepared, compliant and competitive. Your customers are waiting, and we have the market leading software, customer contact and debt services that will help you thrive...

RapidXtra billing & CIS
UK Water’s number one and proven choice that’s easily integrated with existing billing systems, or run standalone:

  • effective management of customer contact;
  • robust account management platform;
  • end-to-end meter reading and billing management;
  • consolidated and multi-site billing;
  • tailored, flexible debt management;
  • web enabled for customer self-serve;
  • HVI market integration to MOSL CMOS.

Customer contact services
A 24/7 UK multi-channel managed service, office and field based, and proven to deliver customer service excellence and meet your objectives:

  • multi-skilled voice team, delivering top tier industry performance;
  • development and management of effective customer self-serve tools;
  • effective payment query handling and payment processing;
  • cost effective offshore back office processing.

Early arrears and debt collection
A customer-centric office and field service, focused on resolving arrears as early as possible and, where possible, mitigating avoidable debt before it occurs:

  • income maximisation and void management;
  • early arrears collections;
  • outbound dialling campaigns;
  • nationwide field service including disconnection/reconnection;
  • DCA panel management and litigation.

"When it comes to water customer service, no-one delivers like we do. We understand the challenges the new retail water market brings including cost to serve pressures and the drive for efficiencies. We’ve already helped seven retailers to successfully get ready for market opening, and we’d love to help you - sharing our industry knowledge and best practice to support your aspirations as you enter into the new market. "

Monica Mackintosh, managing director, Echo Managed Services

So, if you're ready to take the plunge, get in touch with our consultants now to scope out a solution that meets your needs and that enables you to compete effectively and compliantly:

0845 12 12 122