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Treating customers fairly

Collection strategies that put your customers first

Protecting customer relationships is essential to your future profitability. Equally, protecting your reputation is central to how people perceive your brand. That’s why we put customer service at the heart of our debt collection strategies. Outsource your debt recovery to us, and you can relax knowing you have proven specialists working on your behalf, protecting your brand as if it were our own.

A new customer-centric approach

An experienced and trusted name in debt recovery, our heritage in industries such as UK water, where our clients have no ultimate sanction to cut customer supply, means that as a group, we've been focused on understanding and engaging customers for over forty years. We're proud that our unique approach also delivers exceptional results.

Sophisticated strategies and services

Ultimately, our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time. By applying highly bespoke collection strategies designed around you and your project, your customer and the type of debt, we can successfully collect while protecting your customer relationships. To achieve our success, we adopt both office and field based strategies to maximise the opportunities to collect your debt.

Case Study:

find out how our customer-centric debt collection services maximise returns for Scottish Power

Debt Recovery & Revenue Management in the Knowledge Centre


Two in five consumers unaware of energy theft safety risks

39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...


Debt collection: instilling a customer-centric mindset

In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the...

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...


Discover how our collections strategies put your customers first

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