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Treating customers fairly

Collection strategies that put your customers first

Protecting customer relationships is essential to your future profitability. Equally, protecting your reputation is central to how people perceive your brand. That’s why we put customer service at the heart of our debt collection strategies. Outsource your debt recovery to us, and you can relax knowing you have proven specialists working on your behalf, protecting your brand as if it were our own.

A new customer-centric approach

An experienced and trusted name in debt recovery, our heritage in industries such as UK water, where our clients have no ultimate sanction to cut customer supply, means that as a group, we've been focused on understanding and engaging customers for over forty years. We're proud that our unique approach also delivers exceptional results.

Sophisticated strategies and services

Ultimately, our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time. By applying highly bespoke collection strategies designed around you and your project, your customer and the type of debt, we can successfully collect while protecting your customer relationships. To achieve our success, we adopt both office and field based strategies to maximise the opportunities to collect your debt.

Case Study:

find out how our customer-centric debt collection services maximise returns for Scottish Power

Debt Recovery & Revenue Management in the Knowledge Centre


Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies...

10 April 2017 by Lloyd Birkhead

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Counting the cost of debt recovery

This consumer research report looks into the current picture of debt recovery processes in the UK and the impact they...


Discover how our collections strategies put your customers first

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