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Collection strategies that put your customers first

Protecting customer relationships is essential to your future profitability. Equally, protecting your reputation is central to how people perceive your brand. That’s why we put customer service at the heart of our debt collection strategies. Outsource your debt recovery to us, and you can relax knowing you have proven specialists working on your behalf, protecting your brand as if it were our own.

A new customer-centric approach

An experienced and trusted name in debt recovery, our heritage in industries such as UK water, where our clients have no ultimate sanction to cut customer supply, means that as a group, we've been focused on understanding and engaging customers for over forty years. We're proud that our unique approach also delivers exceptional results.

Sophisticated strategies and services

Ultimately, our approach comes down to our simple mantra: using the right solution, for the right customer, at the right time. By applying highly bespoke collection strategies designed around you and your project, your customer and the type of debt, we can successfully collect while protecting your customer relationships. To achieve our success, we adopt both office and field based strategies to maximise the opportunities to collect your debt.

Case Study:

find out how our customer-centric debt collection services maximise returns for Scottish Power

Debt Recovery & Revenue Management in the Knowledge centre


Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.


Calls for a crack down on dangerous tamper tutorials

Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…

Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…

Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…


Discover how our collections strategies put your customers first

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