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Refreshingly different

A refreshingly different approach

The older a debt gets, the more difficult and expensive it becomes to recover. That’s why we are firm believers in preventing debt happening in the first place and, if it does occur, catching debt quick wherever possible. For us, the key is to get customers to talk using the most effective channels. Why not outsource your in-house early arrears collections to us? Working as an extension of your company, we'll use our experience and expertise to resolve customer debt early on in the cycle.

Segmenting customer types

Creating healthy dialogue with customers keeps them engaged. It also means we are able to identify vulnerable customers and treat them sympathetically and appropriately. By using sophisticated data intelligence, together with our own expertise, we treat customers fairly and adopt the right collections approach for each individual case.

Tracing missing customers

Where difficulties arise, it is often due to you not knowing who to chase. We have specific expertise in accessing data and conducting field visits to establish who lives at an address and tracing people who have left an address. Enabling recovery from customers you've lost touch with, we are able to collect debt due that may otherwise have been written off.

Debt Recovery & Revenue Management in the Knowledge Centre

News

A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...

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Blog

Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.

20 November 2018 by Lloyd Birkhead

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Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...

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Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...

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Find out how we can assist with debt recovery throughout the debt cycle

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