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Refreshingly different

A refreshingly different approach

The older a debt gets, the more difficult and expensive it becomes to recover. That’s why we are firm believers in preventing debt happening in the first place and, if it does occur, catching debt quick wherever possible. For us, the key is to get customers to talk using the most effective channels. Why not outsource your in-house early arrears collections to us? Working as an extension of your company, we'll use our experience and expertise to resolve customer debt early on in the cycle.

Segmenting customer types

Creating healthy dialogue with customers keeps them engaged. It also means we are able to identify vulnerable customers and treat them sympathetically and appropriately. By using sophisticated data intelligence, together with our own expertise, we treat customers fairly and adopt the right collections approach for each individual case.

Tracing missing customers

Where difficulties arise, it is often due to you not knowing who to chase. We have specific expertise in accessing data and conducting field visits to establish who lives at an address and tracing people who have left an address. Enabling recovery from customers you've lost touch with, we are able to collect debt due that may otherwise have been written off.

Debt Recovery & Revenue Management in the Knowledge Centre


The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Find out how we can assist with debt recovery throughout the debt cycle

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