Flexible collection strategies
One method doesn’t suit everyone. That’s why we select the right solution for the right customer, at the right time. Because customers often don’t want to talk to you, using the right communication channels and our customer journey expertise is critical to success.
Using the right channel
Thanks to our vast experience in collections and the customer journey, we know which channel to use, for which person, and when best to make contact. Expertise honed over many years gives us the knowledge when best to use letters, phone calls, emails, texts and field collections.
Giving time to pay
Time to pay is essential for many customers. They frequently respond positively to a structured payment plan which is affordable to them, and where they can see the point where the debt is cleared. Pointing customers to debt charities also has a role to play.
Debt Recovery & Revenue Management in the Knowledge centre
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