Flexible debt recovery strategies

Flexible collection strategies

One method doesn’t suit everyone. That’s why we select the right solution for the right customer, at the right time. Because customers often don’t want to talk to you, using the right communication channels and our customer journey expertise is critical to success.

Using the right channel

Thanks to our vast experience in collections and the customer journey, we know which channel to use, for which person, and when best to make contact. Expertise honed over many years gives us the knowledge when best to use letters, phone calls, emails, texts and field collections.

Giving time to pay

Time to pay is essential for many customers. They frequently respond positively to a structured payment plan which is affordable to them, and where they can see the point where the debt is cleared. Pointing customers to debt charities also has a role to play.

Explore other Echo Managed Services

Customer Contact & Engagement
Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.
Billing & Customer Information Software
Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.