Adding to our friendly, customer-centric approach to debt collection and recovery is our capability to make both office and field-based collections. Often, face-to-face discussions are the most appropriate and comfortable method for customers to make payment and resolve debt issues.
Our nationwide field-based teams can provide a cost-effective solution to doorstop collections, affordability visits and a range of other industry specific services, whether your customer base is closely located or more widely dispersed. Our office-based contact centre teams, backed by the latest technology, utilise letters, email, SMS and outbound calling, tailoring the service to your needs, and the approach to each customer and their individual circumstances.
One of the leading debt collection agencies in the utilities sector, Grosvenor’s proven debt recovery and debtor tracing solutions – backed by a strong field-based collections resource – allows us to offer end-to-end debt collection capability, taking the headache of recovery away from you and most importantly getting results.
Our field services go way beyond just collections. We're here to support you and your customers in the field, whatever your customer engagement requirements and wherever they are needed. We are customer-centric, efficient and Nationwide.
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