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Office & field based collections

Flexible office & field collections

Adding to our friendly, customer-centric approach to debt collection and recovery is our capability to make both office and field-based collections. Often, face-to-face discussions are the most appropriate and comfortable method for customers to make payment and resolve debt issues.

Our nationwide field-based teams can provide a cost-effective solution to doorstop collections, affordability visits and a range of other industry specific services, whether your customer base is closely located or more widely dispersed. Our office-based contact centre teams, backed by the latest technology, utilise letters, email, SMS and outbound calling, tailoring the service to your needs, and the approach to each customer and their individual circumstances.

Collection strategies across the whole debt cycle

One of the leading debt collection agencies in the utilities sector, Grosvenor’s proven debt recovery and debtor tracing solutions – backed by a strong field-based collections resource – allows us to offer end-to-end debt collection capability, taking the headache of recovery away from you and most importantly getting results.

Looking for a range of field services?

Our field services go way beyond just collections. We're here to support you and your customers in the field, whatever your customer engagement requirements and wherever they are needed. We are customer-centric, efficient and Nationwide.

Find out more: Echo's Field Services Guide

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Explore other Echo Managed Services

  • Customer Contact & Engagement

    Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.

  • Billing & Customer Information Software

    Built for the water industry, RapidXtra is Echo’s complete billing and customer information system. It combines comprehensive, flexible and accurate billing, supported by all the information you need about your customers to provide a proven, easy and effective way for water companies to deliver an exceptional customer experience.

Debt Recovery & Revenue Management in the Knowledge Centre


The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Discover more about our leading field-based collections

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