Office & field based collections

Flexible office & field collections

Adding to our friendly, customer-centric approach to debt collection and recovery is our capability to make both office and field-based collections. Often, face-to-face discussions are the most appropriate and comfortable method for customers to make payment and resolve debt issues.

Our nationwide field-based teams can provide a cost-effective solution to doorstop collections, affordability visits and a range of other industry specific services, whether your customer base is closely located or more widely dispersed. Our office-based contact centre teams, backed by the latest technology, utilise letters, email, SMS and outbound calling, tailoring the service to your needs, and the approach to each customer and their individual circumstances.

Collection strategies across the whole debt cycle

One of the leading debt collection agencies in the utilities sector, Grosvenor’s proven debt recovery and debtor tracing solutions – backed by a strong field-based collections resource – allows us to offer end-to-end debt collection capability, taking the headache of recovery away from you and most importantly getting results.

Looking for a range of field services?

Our field services go way beyond just collections. We're here to support you and your customers in the field, whatever your customer engagement requirements and wherever they are needed. We are customer-centric, efficient and Nationwide.

Find out more: Echo's Field Services Guide

Explore other Echo Managed Services

Customer Contact & Engagement
Choosing our outsourced, insourced or managed customer contact service gives you control over every aspect of your customer contact strategy. Working together, we enhance the quality of your customer interactions at every touchpoint, engaging customers via their preferred channel and delivering an exceptional customer experience.
Billing & Customer Information Software
Utility customer billing is our specialism. Our software solutions are built with your customers in mind to support and empower you to deliver a more tailored billing experience.