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A people business

Ours is a people business

At Grosvenor and Echo, we focus on people. This not only means putting you and your customers first, but also empowering our own people with the knowledge and skills to do their jobs effectively. We cannot do what we do so well without great people. We're people who are passionate about what we do and who are happy to go the extra mile for our clients. Our culture and the behaviour of our people is underpinned by our vision, mission and values.

The right recruitment and selection

Great people start with the right recruitment and selection strategies. You can rest assured that our people are vetted to BS 7858 standards and that our field collections officers are DBS checked. We're proud of the expertise and experience of our people, many of whom have been successfully collecting debt on behalf of our clients for ten years or more.

Committed to training and personal development

Recognising that people are our greatest asset, we develop and empower our employees using both our bespoke in-house training platform and external training agencies. This commitment has seen us achieve Investor in People accreditation, and for our clients, the industry leading success rates we provide are testament to our people approach.

Debt Recovery & Revenue Management in the Knowledge Centre


The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...

6 March 2018 by Lloyd Birkhead

Case Study

A new customer-centric approach to debt collection

How Echo engages and helps customers in arrears in the field for Northern Ireland Water...

Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Want to use our expertise to successfully recover your debt?

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0117 344 1500


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