At Grosvenor and Echo, we focus on people. This not only means putting you and your customers first, but also empowering our own people with the knowledge and skills to do their jobs effectively. We cannot do what we do so well without great people. We're people who are passionate about what we do and who are happy to go the extra mile for our clients. Our culture and the behaviour of our people is underpinned by our vision, mission and values.
Great people start with the right recruitment and selection strategies. You can rest assured that our people are vetted to BS 7858 standards and that our field collections officers are DBS checked. We're proud of the expertise and experience of our people, many of whom have been successfully collecting debt on behalf of our clients for ten years or more.
Recognising that people are our greatest asset, we develop and empower our employees using both our bespoke in-house training platform and external training agencies. This commitment has seen us achieve Investor in People accreditation, and for our clients, the industry leading success rates we provide are testament to our people approach.
New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...
Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the...
6 March 2018 by Lloyd Birkhead
How Echo engages and helps customers in arrears in the field for Northern Ireland Water...
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
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