Ours is a people business

At Grosvenor and Echo, we focus on people. This not only means putting you and your customers first, but also empowering our own people with the knowledge and skills to do their jobs effectively. We cannot do what we do so well without great people. We're people who are passionate about what we do and who are happy to go the extra mile for our clients. Our culture and the behaviour of our people is underpinned by our vision, mission and values.

The right recruitment and selection

Great people start with the right recruitment and selection strategies. You can rest assured that our people are vetted to BS 7858 standards and that our field collections officers are DBS checked. We're proud of the expertise and experience of our people, many of whom have been successfully collecting debt on behalf of our clients for ten years or more.

Committed to training and personal development

Recognising that people are our greatest asset, we develop and empower our employees using both our bespoke in-house training platform and external training agencies. This commitment has seen us achieve Investor in People accreditation, and for our clients, the industry leading success rates we provide are testament to our people approach.

Debt Recovery & Revenue Management in the Knowledge centre


Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.

20 November 2018 by Lloyd Birkhead


Calls for a crack down on dangerous tamper tutorials

Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…

Case Study

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in…

Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…


Want to use our expertise to successfully recover your debt?

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.


Send email