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November 11th 2025
First team-based CCNNI Award for Echo Northern Ireland
Echo NI's won its first team-based award at the CCNNI Awards 2025, with the Collections & Recoveries team named Outsourced…
Posted in Customer Contact & Engagement
News
September 17th 2025
Pelican business services chooses Echo’s Aptumo billing solution
The integrated business services provider will deploy Aptumo to serve and support Bristol Water and Wessex Water customers.
Posted in Billing & Customer Information Software
News
September 10th 2025
Rebrand to take Echo into its next era
Today marks a new chapter for Echo as it launches a refreshed brand identity.
Posted in Cross Service
News
July 8th 2025
Echo Managed Services sponsors VicWater 2025 Annual Conference
Echo Managed Services is delighted to announce it is returning as Principal Sponsor of Vic Water's 2025 Annual Conference
Posted in Billing & Customer Information Software
News
October 21st 2024
Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…
Posted in Cross Service
News
September 3rd 2024
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Posted in Billing & Customer Information Software
News
June 27th 2024
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Posted in Billing & Customer Information Software
News
February 1st 2024
Echo Managed Services strengthens its service with a new head of billing and collections
We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.
Posted in Customer Contact & Engagement
News
January 2nd 2024
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
Posted in Debt Recovery & Revenue Management
News
November 30th 2023
Echo appoints a new Head of Operations
We are delighted to have appointed Leanne Florence to this senior role.
Posted in Customer Contact & Engagement