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News
May 5th 2021
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
Posted in Customer Contact & Engagement
News
March 23rd 2021
Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Posted in Customer Contact & Engagement
News
March 22nd 2021
Aptumo expands into Australia following second contract win
Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...
Posted in Billing & Customer Information Software
News
February 18th 2021
Echo Announces Aptumo on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
Echo’s customers can now benefit from a new era of water billing software...
Posted in Billing & Customer Information Software
News
January 26th 2021
Aptumo awarded development excellence accolade
- award given in recognition of a 34% higher rate of best practice compliance in development than other ISVs, meaning…
Posted in Billing & Customer Information Software
News
January 11th 2021
Echo team helps South Staffordshire Plc raise £9,000 for local food banks this winter
Almost £3,000 has been raised by the Group’s employees and the donation has been tripled to £9,000 by the business,…
Posted in Cross Service
News
November 25th 2020
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Posted in Customer Contact & Engagement
News
October 5th 2020
Echo supports digital transformation at Dŵr Cymru Welsh Water
Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...
Posted in Billing & Customer Information Software
News
September 11th 2020
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
Posted in Billing & Customer Information Software
News
September 8th 2020
Affordability remains the top priority for the next generation of bill payers
Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…
Posted in Cross Service