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March 16th 2020
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
Posted in Customer Contact & Engagement
News
March 11th 2020
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
Posted in Customer Contact & Engagement
News
January 30th 2020
Aptumo adds four new hires to bolster its product team
Billing software business continues to expand as utility sector interest grows
Posted in Billing & Customer Information Software
News
January 23rd 2020
Quarter of water customers let down by poor response to billing problems
More than 7 million households have had a negative water billing experience...
Posted in Billing & Customer Information Software
News
December 18th 2019
West Midlands community hub crowned Community Initiative of the Year
South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…
Posted in Customer Contact & Engagement
News
December 12th 2019
Echo holds fundraising day to raise money for Acorns Children’s Hospice
Utility specialist raises £900 for Walsall children’s hospice
Posted in Cross Service
News
December 3rd 2019
Echo achieves new ISO 45001:2018 safety certification
Echo's on-going commitment to employee safety.
Posted in Cross Service
News
November 26th 2019
Half of water customers don’t understand their bill
Almost 13.5 million households struggle to understand billing jargon.
Posted in Billing & Customer Information Software
News
November 19th 2019
Echo shortlisted for three prestigious awards
We're delighted to have been shortlisted alongside our client South Staffs Water for three water sector and customer service focused…
Posted in Customer Contact & Engagement
News
October 18th 2019
Over 2.5 million households receive inaccurate utility bills
More than 2.5 million households are being unfairly charged for their utilities it has been revealed, after new research found…
Posted in Billing & Customer Information Software