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February 1st 2024

Echo Managed Services strengthens its service with a new head of billing and collections

We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.


January 2nd 2024

One in six delayed payment of a water bill due to lack of understanding

Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…


November 30th 2023

Echo appoints a new Head of Operations

We are delighted to have appointed Leanne Florence to this senior role.


November 17th 2023

Echo to deliver specialist customer service and new software to Northern Ireland Water

Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…


October 31st 2023

Double win for Echo at the Northern Ireland Contact Centre Awards 2023

Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.


October 6th 2023

Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023

Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…


April 5th 2023

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…


March 9th 2023

Echo Managed Services achieves ServiceMark re-accreditation from the ICS

Specialist customer service provider for the water industry, Echo Managed Services, has been re-accredited with the ServiceMark from the Institute…


February 7th 2023

Aptumo: 10 Ways to Boost Call Center Performance in 2023

The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology…


December 20th 2022

Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be…

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