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October 21st 2024
Echo Managed Services appoints Hayley Monks as new MD
Hayley Monks joins Echo Managed Services as its new Managing Director, replacing Monica Mackintosh at the helm of the business,…
Posted in Cross Service
News
September 3rd 2024
Echo Managed Services to Attend VicWater 2024 Annual Conference
Echo Managed Services is delighted to announce its participation in the upcoming VicWater 2024 Annual Conference, scheduled to take place…
Posted in Billing & Customer Information Software
News
June 27th 2024
Aptumo agrees partnership with USP to support stateside expansion of its water billing software
We’re pleased to announce that Aptumo, our next-generation customer and billing solution for water utility providers has secured a strategic…
Posted in Billing & Customer Information Software
News
February 1st 2024
Echo Managed Services strengthens its service with a new head of billing and collections
We are delighted to have appointed Lee Hugill to this important role to help our water sector clients.
Posted in Customer Contact & Engagement
News
January 2nd 2024
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
Posted in Debt Recovery & Revenue Management
News
November 30th 2023
Echo appoints a new Head of Operations
We are delighted to have appointed Leanne Florence to this senior role.
Posted in Customer Contact & Engagement
News
November 17th 2023
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The…
Posted in Cross Service
News
October 31st 2023
Double win for Echo at the Northern Ireland Contact Centre Awards 2023
Echo NI’s team won both Customer Contact Manager of the Year and Best Outsourced Partnership at the 26th October ceremony.
Posted in Customer Contact & Engagement
News
October 6th 2023Double shortlisting for Echo at Northern Ireland Contact Centre Awards 2023
Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership categories at the 2023…
Posted in Customer Contact & Engagement
News
April 5th 2023
Billing systems and processes are central to new Ofwat initiative
Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how…
Posted in Billing & Customer Information Software