Knowledge Centre
Choose what's showing in the Knowledge Centre
News
November 25th 2020
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Posted in Customer Contact & Engagement
News
October 5th 2020
Echo supports digital transformation at Dŵr Cymru Welsh Water
Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...
Posted in Billing & Customer Information Software
News
September 11th 2020
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
Posted in Billing & Customer Information Software
News
September 8th 2020
Affordability remains the top priority for the next generation of bill payers
Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…
Posted in Cross Service
News
July 24th 2020
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…
Posted in Cross Service
News
June 8th 2020
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…
Posted in Billing & Customer Information Software
News
March 16th 2020
Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists
Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...
Posted in Customer Contact & Engagement
News
March 11th 2020
West Midlands community hub scoops Customer Satisfaction Innovation award
Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.
Posted in Customer Contact & Engagement
News
January 30th 2020
Aptumo adds four new hires to bolster its product team
Billing software business continues to expand as utility sector interest grows
Posted in Billing & Customer Information Software
News
January 23rd 2020
Quarter of water customers let down by poor response to billing problems
More than 7 million households have had a negative water billing experience...
Posted in Billing & Customer Information Software