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News

June 11th 2018

Consumer Intelligence appoints Echo

​Consumer Intelligence enlists the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service...


News

May 17th 2018

Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...


News

May 14th 2018

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


News

April 24th 2018

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...

Posted in Cross Service


News

April 12th 2018

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...

Posted in Cross Service


News

April 10th 2018

Introducing Echo's 2018 CCMA UK National Contact Centre Award Finalists

Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...


News

February 19th 2018

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...


News

February 12th 2018

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...


News

January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

Posted in Cross Service


News

December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


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