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April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


April 13th 2017

Echo in the running for eight industry awards

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

Posted in Cross Service


April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


February 15th 2017

1 in 5 select their provider based on perks and benefits

New research from Echo reveals a fifth of UK consumers choose everyday service providers based solely on the perks and...


February 13th 2017

Caring Homes improves enquiry handling and conversions with the help of Echo

Echo is helping Caring Homes to improve the quality of new enquiry handling and enhance conversion rates...


January 11th 2017

Two year contract extension with Scottish Power

Scottish Power, one of the UK's leading providers of gas and electricity across the UK, has extended its contract with...


January 9th 2017

Bills not getting any easier to understand

​Despite up to a third of people stating that clarity is the number one billing improvement businesses need to work...

Posted in Cross Service


December 15th 2016

Echo and Northern Ireland Water win prestigious award

Echo and Northern Ireland Water scoop the Customer Facing Team of the Year award at the prestigious Utility Week Awards 2016...


November 28th 2016

Billing trends leading to loss of customer trust

Echo's latest consumer research reveals that poor billing practices and pushing direct debit arrangements, leads to consumers losing trust in...


November 21st 2016

Echo expands in Ireland

Echo announces growth and recruitment drive due to a new contract in Northern Ireland and expansion into the Republic of...

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