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News

June 23rd 2017

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


News

May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


News

May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


News

April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


News

April 13th 2017

Echo in the running for eight industry awards

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

Posted in Cross Service


News

April 3rd 2017

Echo Appoints New Bristol-based Contact Centre Manager

Echo makes new appointment to support continued growth in the South-West........


News

February 15th 2017

1 in 5 select their provider based on perks and benefits

New research from Echo reveals a fifth of UK consumers choose everyday service providers based solely on the perks and...


News

February 13th 2017

Caring Homes improves enquiry handling and conversions with the help of Echo

Echo is helping Caring Homes to improve the quality of new enquiry handling and enhance conversion rates...


News

January 11th 2017

Two year contract extension with Scottish Power

Scottish Power, one of the UK's leading providers of gas and electricity across the UK, has extended its contract with...


News

January 9th 2017

Bills not getting any easier to understand

​Despite up to a third of people stating that clarity is the number one billing improvement businesses need to work...

Posted in Cross Service


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