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February 19th 2018

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...


February 12th 2018

Echo wins seven-year customer service contract with Network Rail

Network Rail appoints Echo to manage its 24-hour helpline, helpdesk and out-of-hours media services...


January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

Posted in Cross Service


December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...


November 27th 2017

Four Seasons Healthcare Appoints Echo

Echo appointed by the leading care home group to manage dedicated new customer helpline...


November 13th 2017

Echo launches webchat service for SET

Society for Education and Training appoints Echo to improve online customer service...


November 1st 2017

Switching and consumer scepticism

Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many...

Posted in Cross Service


September 25th 2017

Businesses failing to fight for their customers

UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who...

Posted in Cross Service


August 31st 2017

4 in 10 households would instantly review water supplier in a competitive market

Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...

Posted in Cross Service

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