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News

August 16th 2017

More consumers opt for ethical service providers

More than one in 10 consumers say they are increasingly likely to switch their business to a service provider which is...


News

August 2nd 2017

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...


News

July 14th 2017

Water companies face major challenges to reach high bar set for PR19

Recent results from The Institute of Customer Service's July 2017 UK Customer Satisfaction Index highlight just how far the water industry...


News

July 5th 2017

Echo retains outsourced contact centre of the year accolade

We are delighted to have been named the South-West's Outsourced Contact Centre of the Year for the second year running...


News

July 3rd 2017

The UK is a nation of switchers

Switching or reviewing household utility or service providers is now viewed as an annual event by a third of consumers (33%),...


News

June 23rd 2017

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


News

May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


News

May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


News

April 24th 2017

RapidXtra assists water companies as Open Water goes live

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in...


News

April 13th 2017

Echo in the running for eight industry awards

Wow! Exciting times here at Echo as we are shortlisted for no less than EIGHT industry awards.....

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