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News

December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new...

Posted in Cross Service


News

December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...


News

November 27th 2017

Four Seasons Healthcare Appoints Echo

Echo appointed by the leading care home group to manage dedicated new customer helpline...


News

November 13th 2017

Echo launches webchat service for SET

Society for Education and Training appoints Echo to improve online customer service...


News

November 1st 2017

Switching and consumer scepticism

Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many...

Posted in Cross Service


News

September 25th 2017

Businesses failing to fight for their customers

UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who...

Posted in Cross Service


News

August 31st 2017

4 in 10 households would instantly review water supplier in a competitive market

Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...

Posted in Cross Service


News

August 16th 2017

More consumers opt for ethical service providers

More than one in 10 consumers say they are increasingly likely to switch their business to a service provider which is...


News

August 2nd 2017

Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...


News

July 14th 2017

Water companies face major challenges to reach high bar set for PR19

Recent results from The Institute of Customer Service's July 2017 UK Customer Satisfaction Index highlight just how far the water industry...


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