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News

May 14th 2018

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Research & Resources

March 12th 2018

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


Blog

March 6th 2018

Energy theft: it's time to take action

Lloyd Birkhead, MD of Echo's Grosvenor Services Group, takes a closer look at energy theft, a serious concern for the sector, and what can be done to improve investigation and detection efforts in this month's coffee break blog...


News

February 19th 2018

Echo's Grosvenor Services Group expands growing team with new recruits

Echo's ​Sheffield-based Grosvenor Services Group has announced two new appointments to its team following a period of sustained growth...


News

December 8th 2017

Grosvenor Services Group expands to new office

Grosvenor Services Group, a part of Echo Managed Services, has expanded to a new office in Sheffield following a strong...


Research & Resources

November 6th 2017

Energy Theft Investigation Services Brochure

Issues with energy theft? Let's get it sorted.


Blog

August 29th 2017

A day in the life of a Utility Field Collections Officer

Here, Lloyd Birkhead, group managing director at Grosvenor Services, a part of Echo Managed Services speaks candidly about the role of an FCO, dispelling myths of over aggressive door collection and focusing on why customer relations is such an important part of the job...


News

June 23rd 2017

Achilles UVDB Audit Success for Grosvenor

Echo is delighted to share audit success news from our wholly owned utilities specialist debt collection agency, Grosvenor Services...


News

May 19th 2017

Grosvenor Services named Best Outsourced Collections Provider 2017

At the 2017 Credit Awards on May 11th, Grosvenor Services, a part of Echo Managed Services was named the 2017 Best Outsourced...


News

May 2nd 2017

Electric Ireland appoints Echo for customer field engagement

​Electric Ireland - the leading energy retailer in Ireland - has partnered with outsourced customer contact specialist, Echo Managed Services,...


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