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News

December 4th 2018

A quarter of UK residents would turn a blind eye to energy theft

What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this...


Blog

November 20th 2018

Spotting the signs of Energy Theft

Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.


Case Study

October 18th 2018

Revenue protection: supporting the fight against energy theft

How Echo's wholly owned field services agency, Grosvenor Services Group, supports one of the UK's big six energy providers in...


News

October 15th 2018

Consumer debt: 1/3 of customers happy for service providers to share personal data

More than a third of UK consumers would be happy for service providers to share their personal data with other...


Blog

August 6th 2018

Debt collection: instilling a customer-centric mindset

In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the evolving role of collections teams...


News

July 19th 2018

Two in five consumers unaware of energy theft safety risks

39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report energy theft because...


Research & Resources

July 9th 2018

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness...


News

June 21st 2018

Household payments higher than expected for a quarter of consumers

Echo's latest research highlights the impact of bombshell bills on consumer arrears and debt collection processes...


News

May 14th 2018

The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Research & Resources

March 12th 2018

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...


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