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Blog
March 14th 2024
Payment plans top the list of debt management options for UK water customers
In the face of the ongoing cost of living crisis, research from Aptumo, our next-generation water billing and CRM software,…
Posted in Debt Recovery & Revenue Management
News
January 2nd 2024
One in six delayed payment of a water bill due to lack of understanding
Unclear communications and a lack of understanding of water bills are causing almost one in six (14%) bill payers to…
Posted in Debt Recovery & Revenue Management
News
March 11th 2019
Calls for a crack down on dangerous tamper tutorials
Social media companies have a duty to crack down on the numerous dangerous energy meter tamper tutorials present on their…
Posted in Debt Recovery & Revenue Management
News
January 17th 2019
86% of UK residents think energy companies must do more to tackle meter cheating
This is a worrying view from consumers and indicates that energy theft investigation may be viewed more as a cost…
Posted in Debt Recovery & Revenue Management
News
December 4th 2018
A quarter of UK residents would turn a blind eye to energy theft
What does the UK think about energy theft? Read to find out the latest studies, statistics and opinions on this…
Posted in Debt Recovery & Revenue Management
Blog
November 20th 2018
Spotting the signs of Energy Theft
Lloyd Birkhead discusses the growing danger of Energy Theft, the signs of meter tampering and how to prevent this.
Posted in Debt Recovery & Revenue Management
News
October 15th 2018
Consumer debt: 1/3 of customers happy for service providers to share personal data
More than a third of UK consumers would be happy for service providers to share their personal data with other…
Posted in Debt Recovery & Revenue Management
Blog
August 6th 2018
Debt collection: instilling a customer-centric mindset
In our latest coffee break blog, Echo's Lloyd Birkhead looks at UK collections practices, consumer views and attitudes and the…
Posted in Debt Recovery & Revenue Management
News
July 19th 2018
Two in five consumers unaware of energy theft safety risks
39% of people are unaware of the safety risks posed by energy theft | Only 46% of people would report…
Posted in Debt Recovery & Revenue Management
Research & Resources
July 9th 2018
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Posted in Debt Recovery & Revenue Management