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August 23rd 2018

A new chapter for water billing

Echo's MD Nigel Baker pops by to share his views on the need for a new chapter for water customer billing...


April 30th 2018

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's MD, Nigel Baker, explores how the water sector is supporting customer vulnerabilities...


March 28th 2017

Tackling billing issues in a changing market

Echo's MD Nigel Baker discusses what water companies can do to improve current billing practices and customer satisfaction...


January 23rd 2015

Echo staff feature in Call Centre Helper’s ‘Most Respected’ poll

At Echo we’re serious about putting people at the heart of the engagement process, and we’re particularly proud of our commitment to re-professionalising the contact centre.


November 28th 2014

Echo individuals nominated for contact centre industry awards programmes

What is the secret of Echo’s strength? Our people!


July 9th 2014

Government needs to look beyond the framework agreements

The various public sector contract notices appearing every day seem to show that some Government departments and agencies are open to expressions of interest from suppliers of all shapes and sizes, as long as they’ve got the right credentials and experience.

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