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Blog

November 26th 2018

Customer complaints: a valuable window into your service

Our latest blog about customer complaints, pinpointing the root cause & learning from criticism


Blog

April 30th 2018

PR19: addressing water customer vulnerability

In our latest 'dive in' blog Echo's Customer Services Director, Monica Mackintosh, explores how the water sector is supporting customer vulnerabilities...


Blog

October 26th 2017

PR19 - will replacing SIM improve customer service in water?

With Ofwat determined that water companies raise their customer service game, it is proposed that SIM be replaced by WaterworCX at PR19. Here, our Customer Services Director Monica Mackintosh assesses the challenges ahead...

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