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Blog

August 29th 2017

A day in the life of a Utility Field Collections Officer

Here, Lloyd Birkhead, group managing director at Grosvenor Services, a part of Echo Managed Services speaks candidly about the role of an FCO, dispelling myths of over aggressive door collection and focusing on why customer relations is such an important part of the job...


Blog

April 10th 2017

Striking the right balance: debt collection and treating customers fairly

The financial services industry has been faced with increased scrutiny when it comes to debt collection practices. Where are companies in this sector going wrong, and what do they need to do to rectify the situation? Lloyd Birkhead drops by to tell us more.......


Blog

April 20th 2016

In debt or not in debt?

Harnessing the power of outstanding customer service is crucial, regardless of a customer's situation. Echo's Lloyd Birkhead discusses this further in our latest blog...


Blog

February 29th 2016

Early Arrears Debt: getting utility customers back on track

With more than 2.5 million UK households reported to struggling to pay their water bills, a robust early arrears debt strategy can be the most effective intervention to get customers back on track, and reduce bad debt levels. But, with in-house teams stretched by mounting debt cases, what more can utility companies do to recover payments quickly whilst protecting their customer relationships?


Blog

September 25th 2015

Debt Collection Agencies: How To Choose The Right One

So you've made the decision to outsource your debt recovery process to an expert debt collection agency, but how can you ensure that you choose the right one for your company from the crowd? Echo's Lloyd Birkhead pops by to give us his five tips on what to look for and consider when making your choice.......


Blog

June 3rd 2015

How Debt Recovery Has Evolved In The Utilities Sector

Lloyd Birkhead, Managing Director at Echo's wholly owned debt collection agency Grosvenor Services Group, pops in to tell us about 5 changes he's noted in debt recovery since back in the day.......

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