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January 23rd 2017

Care Homes: the customer contact challenge

First impressions matter, and many care homes are struggling to get it right when it comes to handling new enquiries. So what's going wrong, and how can it be corrected?


July 21st 2016

Charities: choosing the right outsourced contact centre

Karen Banfield, contact centre director at Echo Managed Services, discusses the importance of finding a good cultural fit between an outsourcer and a charity...


March 22nd 2016

Care Home Sector – how to effectively handle new customer enquiries

Echo’s contact centre director Karen Banfield discusses the challenges facing the UK care home sector and looks at ways in which an outsourced customer contact specialist can help…

Case Study

June 17th 2015

Recruiting for the RAF hits new heights

Shortlisted as a finalist for "Outsourcing Partnership of the Year" at the 2015 European Contact Centre and Customer Service Awards, learn...


February 17th 2014

Contact centre challenges for the public sector

Echo recently attended the ‘Channel Shift Live’ event for public sector leaders and practitioners responsible for delivering frontline public services, where we showcased our portfolio of outsourced managed services.

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