Echo Logo

Knowledge Centre


Choose what's showing in the Knowledge Centre


Types of content...

Content about...

Posted by...



Blog

June 14th 2017

Customer Service: the value of the human touch

In our latest blog, Chris Cullen - head of sales and marketing - drops in to look at how technology is changing the customer service landscape and why the value of the human touch should not be underestimated...


Blog

May 26th 2017

Open Water. The start of a multi-utility revolution?

Our head of sales and marketing, Chris Cullen, pops in to discuss whether the open water market is set to kick-start a multi-utility revolution....


Blog

November 15th 2016

Five ways to create a customer service strategy that adds value

Delivering great customer service can help your business stand out from the crowd. Here, Echo's Chris Cullen explores five aspects of creating the right customer service strategy - one that truly adds value...


Blog

July 28th 2016

Water market reform: exceeding customer expectations

Chris Cullen, head of sales and marketing, drops in to discuss the non-household and possible household water market reforms and identifies steps water companies can take to stay ahead of the competition...


Blog

February 10th 2016

Customer service: 1 in 3 over 65s choose digital channels

Our latest consumer research survey reveals that 1 in 3 over 65s prefer to communicate with businesses via digital channels...


Blog

January 29th 2016

Let's not lose the human touch in customer service

Whilst channel choice is important, and is being embraced by companies and customers alike, it’s the customer experience that really matters. Here, Echo's Chris Cullen discusses the importance of the human touch, and why people continue to make the real difference when it comes to customer experience...


Blog

January 21st 2016

2016: How Outsourcing Can Improve Business Performance

Chris Cullen, Echo’s Head of Sales and Marketing, pops by to discuss why businesses will be using outsourcing in 2016 to improve performance, and the top three trends to note for the year ahead…


Blog

July 31st 2015

Go Self-Serve Yourself!

In this month's Coffee Break blog, Echo’s Head of Sales & Marketing Chris Cullen drops by to discuss the growing trend for customer self-service and whether a “digital by default” approach really gives every customer the level of service they increasingly expect………..


Case Study

May 13th 2015

The Tower of London Remembers. Echo Delivers

Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting...


Blog

May 21st 2014

Differentiation in the digital era

With the brand experience so directly comparable online, how can you justify premiums or an alternative approach to the customer journey?


1 / 2

Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500

CALL

...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.