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Knowledge Centre

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Blog

February 12th 2021

Are core systems the key to changing tides in water sector complaints management?

Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…

Case Study

October 13th 2020

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Blog

June 11th 2019

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.

Blog

January 7th 2019

The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future…

Blog

August 23rd 2018

A new chapter for water billing

Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for…

Blog

March 28th 2017

Tackling billing issues in a changing market

Echo's Software Director Andy Mack discusses what water companies can do to improve current billing practices and customer satisfaction...

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