Choose what's showing in the Knowledge Centre
Blog
February 12th 2021Are core systems the key to changing tides in water sector complaints management?
Echo's Product Director, Andy Mack, talks about complaints management in the UK water sector, and how investing in the right…
Posted in Billing & Customer Information Software by Andy Mack
Case Study
October 13th 2020Supporting Welsh Water's Digital Transformation
How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…
Posted in Billing & Customer Information Software by Andy Mack
Blog
June 11th 2019CSDs: don’t let technology hinder customer experience!
Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.
Posted in Billing & Customer Information Software by Andy Mack
Blog
January 7th 2019The top challenges facing CIOs in 2019
Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future…
Posted in Billing & Customer Information Software by Andy Mack
Blog
August 23rd 2018A new chapter for water billing
Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for…
Posted in Billing & Customer Information Software by Andy Mack
Blog
March 28th 2017Tackling billing issues in a changing market
Echo's Software Director Andy Mack discusses what water companies can do to improve current billing practices and customer satisfaction...
Posted in Cross Service by Andy Mack