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Blog

June 11th 2019

CSDs: don’t let technology hinder customer experience!

Echo's Software Services Director, Andy Mack, discusses the link between technology and customer experience.


Blog

January 7th 2019

The top challenges facing CIOs in 2019

Echo's Software Services Director Andy Mack discusses the challenges CIOs face in 2019, how to overcome these challenges and future steps...


Blog

August 23rd 2018

A new chapter for water billing

Echo's Software Services Director Andy Mack pops by to share his views on the need for a new chapter for water customer billing...


Blog

March 28th 2017

Tackling billing issues in a changing market

Echo's Software Director Andy Mack discusses what water companies can do to improve current billing practices and customer satisfaction...

Posted in Cross Service by Andy Mack

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