Maintaining the human touch in customer service. What your customers want in a world full of contact channels.
We surveyed a representative sample of 1,000 UK adults, asking for their experiences in communicating with everyday service providers. This report looks at the findings from this research. Just how do digital channels change customer expectations and what is needed to satisfy today's on demand customer? As contact centre technology continues to rapidly evolve, what role is left for the human touch?
Want to find out more about our outsourced contact centre solutions?
- Visit our customer contact & engagement pages
- Read about our outsourced contact centre solution for the RAF
- Why agility is so important for customer service
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