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Services that bring you closer to your customers: contact centre - debt collection - field engagement - billing & CRM software
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More Research & Resources
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
The Secrets of Better Billing 2019
A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…
Energy Theft: A Focus on Consumer Awareness & Attitudes
When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…
Counting the Cost of Debt Recovery 2018
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…
More Cross Service
Affordability remains the top priority for the next generation of bill payers
Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…
Echo holds fundraising day to raise money for Acorns Children’s Hospice
Utility specialist raises £900 for Walsall children’s hospice