Customer facing services for the energy sector that bring energy companies closer to their customers...
Services that bring you closer to your customers: contact centre - debt collection - field engagement - billing & CRM software
What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the behaviours,...
Issues with energy theft? Let's get it sorted.
This 24 page consumer research report looks at switching attitudes, behaviours and frustrations across a range of sectors including energy, telecoms,...
This research report takes an in-depth look at the current state of billing in the UK and what lessons can...
Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...
A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which...
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