Echo Logo

Contact Centre Services Brochure

From the Knowledge Centre

Customers. They're the beating heart of your business. In an increasingly competitive world, where customer expectations are evolving, delivering stand out customer service is a key way to differentiate and foster loyalty, recommendation and trust. And that's where we can help.

To find out how, download our brochure now

Multi-channel contact centre services from Echo Managed Services, the customer journey experts.

Share this article

More in the Knowledge centre

More Research & Resources

Research & Resources

Generation Z: A new wave of water customers

Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…

Read
Research & Resources

The Secrets of Better Billing 2019

A new research report examining consumer attitudes to and experiences of UK water bills and billing processes, and the prevalence…

Read
Research & Resources

Energy Theft: A Focus on Consumer Awareness & Attitudes

When it comes to energy theft, understanding and acting on public perceptions could better inform strategies to build consumer awareness…

Read
Research & Resources

Counting the Cost of Debt Recovery 2018

What do consumers think about UK debt collection practices? Find out in our new 2018 research report. We've examined the…

Read

More Customer Contact & Engagement

News

Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers

New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…

Read
News

Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...

Read
News

West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.

Read
News

West Midlands community hub crowned Community Initiative of the Year

South Staffs Water and its partner, Echo Managed Services, have claimed the coveted ‘Community Initiative of the Year’ award at…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email