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Blog

March 29th 2022

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…

News

February 22nd 2022

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Blog

November 16th 2021

Information is the key to improving water conservation habits

As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…

News

November 11th 2021

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Blog

November 10th 2021

Echo celebrates excellence at Northern Ireland Contact Centre Awards

The managed services business received special recognition award for its work with its Northern Ireland contact centre.

Blog

November 9th 2021

Educating a new generation of bill payers on the signs and dangers of energy theft

An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…

Blog

October 19th 2021

Echo celebrates National Customer Service Week 2021

Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…

News

May 5th 2021

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

News

March 23rd 2021

Water companies’ apps way off expectations of Gen Z digital natives

Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…

News

March 22nd 2021

Aptumo expands into Australia following second contract win

Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...

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