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Blog
March 29th 2022More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Posted in Customer Contact & Engagement
News
February 22nd 2022Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.
Posted in Customer Contact & Engagement
Blog
November 16th 2021Information is the key to improving water conservation habits
As we begin to welcome a new wave of Generation Z customers, all age groups need more information about water…
Posted in Customer Contact & Engagement
News
November 11th 2021North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Posted in Billing & Customer Information Software
Blog
November 10th 2021Echo celebrates excellence at Northern Ireland Contact Centre Awards
The managed services business received special recognition award for its work with its Northern Ireland contact centre.
Posted in Customer Contact & Engagement
Blog
November 9th 2021Educating a new generation of bill payers on the signs and dangers of energy theft
An estimated £440 million worth of gas and electricity is stolen every year as a result of meter tampering, with…
Posted in Customer Contact & Engagement
Blog
October 19th 2021Echo celebrates National Customer Service Week 2021
Echo Managed services had a great time taking part in this year’s National Customer Service Week between 4th- 8th of…
Posted in Customer Contact & Engagement
News
May 5th 2021Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
Posted in Customer Contact & Engagement
News
March 23rd 2021Water companies’ apps way off expectations of Gen Z digital natives
Echo's latest research highlights that whilst 36% of Generation Z consumers prefer to use an app to manage their essential…
Posted in Customer Contact & Engagement
News
March 22nd 2021Aptumo expands into Australia following second contract win
Echo announces new Australian business, Aptumo Pty Ltd, following growing interest in the company's innovative Salesforce-native water billing software...
Posted in Billing & Customer Information Software