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News
April 24th 2018Research uncovers lack of awareness of vulnerable customer support schemes
Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers…
Posted in Cross Service
News
April 12th 2018Echo launches new modular offering for UK energy sector
Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement…
Posted in Cross Service
Research & Resources
February 12th 2018Energy Services Catalogue
Customer facing services for the energy sector that bring energy companies closer to their customers...
Posted in Cross Service
News
January 12th 2018South West Water implement Echo's Rapid Recovery to improve debt management
South West Water has selected Echo's water software to support its debt management activities...
Posted in Cross Service
News
December 14th 2017Limited switching options costing Northern Ireland households £82m per year
Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new…
Posted in Cross Service
News
November 1st 2017Switching and consumer scepticism
Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many…
Posted in Cross Service
News
September 25th 2017Businesses failing to fight for their customers
UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who…
Posted in Cross Service
Blog
September 13th 2017Retaining Customers in a World of Choice
A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which…
Posted in Cross Service
News
August 31st 20174 in 10 households would instantly review water supplier in a competitive market
Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...
Posted in Cross Service
Blog
July 17th 2017The smart meter debate
In our latest consumer research report "retaining customers in a world of choice", UK households shared a wide range of…
Posted in Cross Service by Caroline Boden