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Knowledge Centre

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News

April 24th 2018

Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers…

News

April 12th 2018

Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement…

Research & Resources

February 12th 2018

Energy Services Catalogue

Customer facing services for the energy sector that bring energy companies closer to their customers...

News

January 12th 2018

South West Water implement Echo's Rapid Recovery to improve debt management

South West Water has selected Echo's water software to support its debt management activities...

News

December 14th 2017

Limited switching options costing Northern Ireland households £82m per year

Lack of competition in the Northern Ireland energy market could cost households over £82m each year, according to our new…

News

November 1st 2017

Switching and consumer scepticism

Price comparison sites face a rise in switching sceptics and fail to deliver lasting savings or service improvements for many…

News

September 25th 2017

Businesses failing to fight for their customers

UK Businesses are potentially missing out on millions of pounds (revenue) every year by failing to fight for customers who…

Blog

September 13th 2017

Retaining Customers in a World of Choice

A short animation outlining the headline findings from our recent consumer research report including consumer attitudes towards switching, in which…

News

August 31st 2017

4 in 10 households would instantly review water supplier in a competitive market

Recent research conducted by Echo indicates there is a strong consumer appetite for water competition...

Blog

July 17th 2017

The smart meter debate

In our latest consumer research report "retaining customers in a world of choice", UK households shared a wide range of…

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