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July 31st 2015

Go Self-Serve Yourself!

In this month's Coffee Break blog, Echo’s Head of Sales & Marketing Chris Cullen drops by to discuss the growing trend for customer self-service and whether a “digital by default” approach really gives every customer the level of service they increasingly expect………..

Case Study

May 13th 2015

The Tower of London Remembers. Echo Delivers

Discover how Echo successfully met sudden surges in demand, handling 93,000 calls for 888,246 ceramic poppies with empathy and understanding, whilst supporting...


May 21st 2014

Differentiation in the digital era

With the brand experience so directly comparable online, how can you justify premiums or an alternative approach to the customer journey?


May 14th 2014

What do you get when you cross Echo with the RAF?

Our Bristol contact centre recently hosted a visit from 'outreach' personnel from our client, The Royal Air Force.


April 24th 2014

What does big data mean for branding and brand trust?

This largely depends on the nature of the organisation. With a company such as Samsung, for example, greater brand awareness resulting from widespread promotion and increased growth of its Galaxy S3 smartphones has led to an uplift in interest for other technologies such as its smart TVs and wearable tech.


February 5th 2014

Quality of service really counts

At Echo Managed Services we’re focused on delivering the kind of long-term, quality-driven engagement programmes that differentiate us from traditional volume-driven transactional outsourced call centre operations.

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