Two year contract extension with Scottish Power

We are pleased to announce a two year extension to our contract with Scottish Power, in the provision of ethical and fair debt collection for its customers. Grosvenor Services, a part of Echo, has been working with Scottish Power for over a decade to face key debt management challenges such as ensuring compliance with FCA regulations and balancing maximising returns against the fair treatment of customers.

Much of the work we have undertaken has been focused on ensuring customers are treated fairly - identifying and protecting those who are vulnerable, as well as assessing customers' abilities to pay.

We look forward to continuing to work collaboratively with Scottish Power in facing the unique challenges presented to those working in the energy sector. In offering a multi-channel engagement strategy for customer contact, including phone, letter, email and field visits, we have consistently achieved an average customer contact success rate of over 80%. We will continue to work as an extension to Scottish Power and to do the best job we can, with our overarching prerogative being to reduce bad debt levels in a fair and ethical manner, so to ensure customers are treated fairly in debt recovery.