South West Water implement Echo's Rapid Recovery to improve debt management
South West Water has selected Echo's water software to support its debt management activities...
The major water provider, which serves Cornwall and Devon, as well as parts of Dorset and Somerset, already uses Echo's market leading billing and customer relationship management solution RapidXtra, and has now implemented Rapid Recovery - RapidXtra's integrated debt management solution - as part of its services.
South West Water switched to Rapid Recovery from another third party provider in September 2017 as part of its aims to streamline its customer service and debt management capabilities, removing the need to transfer customer data between systems, while creating a more robust and adaptable offering for customers.
"We are delighted South West Water has expanded its use of RapidXtra to include the Rapid Recovery solution. The fully integrated debt management functionality enables flexible recovery profiles to be tailored to suit different types of customers and debt."
Mark Alfer, head of operations, Echo Managed Services
Rapid Recovery will enable South West to streamline its working practices, helping to keep bills lower for customers. The ability to store customer information in a single place will also make it easier to monitor data and remove the requirement to transfer data between platforms, greatly reducing the chance of errors.
The system also makes processes more transparent and responsive to changing customer needs, which is essential in a fast moving market.
"We are really pleased with RapidXtra, our chosen billing and customer service solution, and we are looking forward to the introduction of Rapid Recovery, which will enable us to be more responsive to our customers' needs."
Moira Gilmour, debt prevention manager - systems, South West Water
Ends.
Suggested Further Reading
Knowledge Centre: News
4 in 10 households would instantly review water supplier in a competitive market
Knowledge Centre: Blog
PR19 - will replacing SIM improve customer service in water?
Knowledge Centre: Research
The Secrets of Better Billing
More in the Knowledge centre
More News
Echo team helps South Staffordshire Plc raise £9,000 for local food banks this winter
Almost £3,000 has been raised by the Group’s employees and the donation has been tripled to £9,000 by the business,…
Water companies must build a stronger, more memorable and relevant brand to appeal to their latest generation of customers
New research reveals that Generation Z has low brand awareness when it comes to who supplies the water in their…
Echo supports digital transformation at Dŵr Cymru Welsh Water
Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...
Coliban Water embraces new Aptumo billing software to benefit customers
Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…
More Cross Service
Echo team helps South Staffordshire Plc raise £9,000 for local food banks this winter
Almost £3,000 has been raised by the Group’s employees and the donation has been tripled to £9,000 by the business,…
Affordability remains the top priority for the next generation of bill payers
Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…
Generation Z: A new wave of water customers
Read our latest UK consumer research report focused on Generation Z, the new wave of water customers, and their attitudes…
Echo holds summer of support event for its teams
For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…