Echo Logo

South West Water implement Echo's Rapid Recovery to improve debt management

From the Knowledge Centre

South West Water has selected Echo's water software to support its debt management activities...

The major water provider, which serves Cornwall and Devon, as well as parts of Dorset and Somerset, already uses Echo's market leading billing and customer relationship management solution RapidXtra, and has now implemented Rapid Recovery - RapidXtra's integrated debt management solution - as part of its services.

South West Water switched to Rapid Recovery from another third party provider in September 2017 as part of its aims to streamline its customer service and debt management capabilities, removing the need to transfer customer data between systems, while creating a more robust and adaptable offering for customers.

"We are delighted South West Water has expanded its use of RapidXtra to include the Rapid Recovery solution. The fully integrated debt management functionality enables flexible recovery profiles to be tailored to suit different types of customers and debt."

Mark Alfer, head of operations, Echo Managed Services

Rapid Recovery will enable South West to streamline its working practices, helping to keep bills lower for customers. The ability to store customer information in a single place will also make it easier to monitor data and remove the requirement to transfer data between platforms, greatly reducing the chance of errors.

The system also makes processes more transparent and responsive to changing customer needs, which is essential in a fast moving market.

"We are really pleased with RapidXtra, our chosen billing and customer service solution, and we are looking forward to the introduction of Rapid Recovery, which will enable us to be more responsive to our customers' needs."

Moira Gilmour, debt prevention manager - systems, South West Water


Share this article

More in the Knowledge centre

More News


Introducing Echo's 2020 CCMA UK National Contact Centre Award Finalists

Two Echo Managed Services employees have been named as finalists in the 2020 CCMA UK National Contact Centre Awards...


West Midlands community hub scoops Customer Satisfaction Innovation award

Echo & South Staffs Water win customer satisfaction award from the Institute of Customer Service.


Aptumo adds four new hires to bolster its product team

Billing software business continues to expand as utility sector interest grows


Quarter of water customers let down by poor response to billing problems

More than 7 million households have had a negative water billing experience...


More Cross Service


Echo holds fundraising day to raise money for Acorns Children’s Hospice

Utility specialist raises £900 for Walsall children’s hospice


Echo achieves new ISO 45001:2018 safety certification

Echo's on-going commitment to employee safety.


Company Announcement | Change of Managing Director

Echo Managed Services announces a change of Managing Director.


Echo digs deep to help Acorns Children’s Hospice

Echo launches its new employee volunteering scheme, creating a new stimulating outdoor area for Acorns Children's Hospice...


Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122


...or simply email us for a quick response.

Send email