Echo Logo

RapidXtra assists water companies as Open Water goes live

Wter Drops Web

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in the new competitive marketplace...

With the Open Water market now live, Echo was delighted to be able to help nearly one third of water retailers meet the sector's compliancy regulations on time and in full.

Over the past months, we've been working closely with both our wholesale and retail clients in the run-up to market opening, ensuring that our market leading RapidXtra Retail billing software supported their need to comply with the new market regulations, interact with the market operator, and to allow them to compete within the new environment.

As a water industry specialist, we've worked closely with retailers including Anglian Water Business, Source for Business (the trading name for Pennon Water Services), South Staffs Water Business and water2business, as well as wholesalers Pelican Business Services, South Staffs Water and South West Water.

"The last few months have been really busy for our clients and the Echo team as we've navigated evolving requirements whilst delivering our retail ready roadmap. All the hard work has now paid off and we are delighted to have successfully helped all of our clients become compliant and ready on time."

Andy Mark, software services director

Echo's RapidXtra Retail software provides all the additional functionality required by retailers, while maintaining a focus on delivering a smooth customer experience as well as ease of use for contact centre agents.

The opening of the UK non-household water market in the UK is a historic moment, and as the market evolves, we'll continue to keep a close eye on developments, reacting quickly to any regulatory changes so our clients remain compliant and competitive. We're already planning a fifth upgrade release of RapidXtra Retail in August, which will add yet further enhancements to our clients' customer service and billing capabilities.


Suggested Further Reading

Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge Centre

More News


Echo employees recognised at UK National Contact Centre Awards

Echo wins silver award in two categories of the prestigious 2018 CCMA UK National Contact Centre Awards...


The Debt Stigma: 50% of adults feel they can't ask for help

New research reveals worrying findings when it comes to the UK debt stigma and consumer reluctance to ask service providers...


Research uncovers lack of awareness of vulnerable customer support schemes

Echo's new consumer research report has found severely low levels of awareness about the support systems available to utility customers...


Echo launches new modular offering for UK energy sector

Outsourced customer service specialist, Echo Managed Services, is pleased to announce the launch of a fully flexible, outsourced customer engagement...


More on Billing & Customer Information Software


Echo Managed Services appoints programme director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver their new, next generation cloud SaaS...


A Guide to Better Billing

In our latest blog, head of sales and marketing, Chris Cullen, examines customer frustrations when it comes to billing whilst...

Case Study

RapidXtra supports Welsh Water's delivery of customer service excellence

When Welsh Water replaced its legacy billing framework, a system that was proven through use in similar regulated environments, that...


Choose how you want to get in touch with us

Pick up the phone and call us...

0117 344 1500


...or talk to our live chat representative...

Chat now

Chat now

...or simply email us for a quick response.