Echo Logo

RapidXtra assists water companies as Open Water goes live

From the Knowledge Centre

Echo supports water clients to ensure they were ready for market opening, enabling them to deliver excellent customer service in the new competitive marketplace...

With the Open Water market now live, Echo was delighted to be able to help nearly one third of water retailers meet the sector's compliancy regulations on time and in full.

Over the past months, we've been working closely with both our wholesale and retail clients in the run-up to market opening, ensuring that our market leading RapidXtra Retail billing software supported their need to comply with the new market regulations, interact with the market operator, and to allow them to compete within the new environment.

As a water industry specialist, we've worked closely with retailers including Anglian Water Business, Source for Business (the trading name for Pennon Water Services), South Staffs Water Business and water2business, as well as wholesalers Pelican Business Services, South Staffs Water and South West Water.

"The last few months have been really busy for our clients and the Echo team as we've navigated evolving requirements whilst delivering our retail ready roadmap. All the hard work has now paid off and we are delighted to have successfully helped all of our clients become compliant and ready on time."

Andy Mark, software services director

Echo's RapidXtra Retail software provides all the additional functionality required by retailers, while maintaining a focus on delivering a smooth customer experience as well as ease of use for contact centre agents.

The opening of the UK non-household water market in the UK is a historic moment, and as the market evolves, we'll continue to keep a close eye on developments, reacting quickly to any regulatory changes so our clients remain compliant and competitive. We're already planning a fifth upgrade release of RapidXtra Retail in August, which will add yet further enhancements to our clients' customer service and billing capabilities.

Ends.

Suggested Further Reading

Knowledge Centre: Research

The Secrets of Better Billing

Share this article

More in the Knowledge centre

More News

News

Echo supports digital transformation at Dŵr Cymru Welsh Water

Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...

Read
News

Coliban Water embraces new Aptumo billing software to benefit customers

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…

Read
News

Affordability remains the top priority for the next generation of bill payers

Whilst Gen Z has a widely documented interest in the environment, when it comes to water and sewerage services, our…

Read
News

Echo holds summer of support event for its teams

For the past six weeks, Echo has been holding a remote summer of support event for its employees across three…

Read

More Billing & Customer Information Software

Case Study

Supporting Welsh Water's Digital Transformation

How Echo supported Welsh Water with their digital transformation programme - resulting in a 33% increase in digital channel customer…

Read
News

Echo supports digital transformation at Dŵr Cymru Welsh Water

Transformation project leads to 33% increase in digital transactions for the most common, high-volume customer contact types...

Read
News

Coliban Water embraces new Aptumo billing software to benefit customers

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to…

Read
News

Echo Managed Services strengthens its board as Aptumo grows

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo…

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email