Echo Logo
Echo Logo

Introducing Echo's 2018 CCMA UK National Contact Centre Award Finalists

From the Knowledge Centre

Eight Echo Managed Services employees have been named as finalists in the 2018 CCMA UK National Contact Centre Awards...

Echo is delighted to announce that eight employees from our Walsall contact centre operation have been shortlisted as finalists at the 2018 CCMA UK National Contact Centre Awards.

The UK National Contact Centre Awards, run by the Call Centre Management Association and now in its 22nd year, recognises individuals in the customer experience industry who are role models, striving to ensure their workplace is professional and industry leading.

James Edwards, Echo Walsall's Business Intelligence Manager, is a finalist for Contact Centre Support Manager of the year whilst Jo Adams, a team leader within our operation has been shortlisted for Team Manager of the Year.

Joanne Shepherd, Customer Experience and Quality Manager, is in the running for Customer Relations Manager of the Year and Echo Walsall’s Training Team (Kerry Hastings, Craig Harris, Elaine Kenyon and Mary-Ann Lawrence) have been recognised in the Learning and Development Team of the Year category.

This is a fantastic achievement given the organiser announced a record year of entry submissions, with 97 companies entering and submissions up 25% on last year. Echo would like to congratulate our well-deserving finalists as they now move forward to the next stage of judging – face to face sessions. We’re sure you’ll all join us in wishing them the best of luck in the process to come.

Suggested Further Reading

Knowledge Centre: Case Studies

Recruiting for the RAF hits new heights

Knowledge Centre: Research

Contact Centre Services Brochure

Share this article

More in the Knowledge centre

More News

News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
News

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Read
News

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…

Read
News

Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Read

More Customer Contact & Engagement

Blog

The water sector leads the way with complaint handling, according to the Institute of Customer Service

The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…

Read
News

Echo Managed Services welcomes new Head of Operations

Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…

Read
Blog

More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills

In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…

Read
News

Echo Managed Services appoints customer services director to its board

Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.

Read

Choose how you want to get in touch with us

Pick up the phone and call us...

0845 12 12 122

Call

...or simply email us for a quick response.

ask@echo-ms.com

Send email