We're pleased to announce our appointment by the Electoral Commission to provide customer service support in the run up to the UK elections in May.
The Electoral Commission will launch a public awareness campaign to encourage people to register to vote in this year's elections. All enquiries for the various UK elections taking place in May will be directed towards a single helpline which we at Echo will manage. This is the fifth year in a row that Echo will be responsible for handling all manner of customer enquiries about the registration and voting process and what's involved in the run up to the elections.
We will deploy a core campaign team to fulfil regular demand, supplemented with additional experienced advisors to deliver an agile operating model to effectively manage the shifting volume of enquiries associated with the key stages of the campaign.
"We've worked with the Electoral Commission since 2011 and will deliver our tried and tested model to provide outstanding customer support. We're thrilled to have been awarded the contract again as it demonstrates our continued success in delivering excellent customer service, driving positive results and forging strong collaborative relationships with clients."
Karen Banfield, contact centre director, Echo Managed Services
"It's essential that members of the public who have questions about how to register or cast their vote with confidence receive informed responses. With elections taking place across the country in May, we have awarded Echo this contract to handle the wide range of enquiries we anticipate the helpline will recieve."
Spokesperson, The Electoral Commission
Click here to find out more about our outsourced, insourced and managed contact centre services
More in the Knowledge centre
More News
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.
North East Water chooses Aptumo to enhance its customer experience
The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a…
Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist
Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...
More Customer Contact & Engagement
The water sector leads the way with complaint handling, according to the Institute of Customer Service
The results of the Institute of Customer Service’s January 2022 Customer Satisfaction Index (CSI) have shown that complaint handling is…
Echo Managed Services welcomes new Head of Operations
Echo has appointed Aidan Emms as Head of Operations at its head office in Walsall, the latest in a recent…
More needs to be done to communicate the importance of water conservation to customers to improve sustainable water usage and reduce bills
In line with UN World Water Day 2022, water providers need to do more to help customers conserve water and…
Echo Managed Services appoints customer services director to its board
Rachael Merrell joins as customer services director as Echo continues to invest in its customer service offering.