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Echo's Katie Hepworth named as 2021 UK National Contact Centre Awards finalist

From the Knowledge Centre

Katie named as one of eight finalists in the hotly-contested Quality Manager of the Year category...

Echo's Katie Hepworth is celebrating her recent achievements having been named a finalist at this year's hotly-contested CCMA UK National Contact Centre Awards.

Katie, who is Echo's customer complaints and quality assurance manager within our Walsall-based outsourced customer service operation, has been chosen by the CCMA as one of just eight finalists in the 'Complaints Manager of the Year' category.

The UK National Contact Centre Awards are the longest-running and largest awards in the UK that recognise those individuals and teams in the contact centre industry who are role models, inspire others and deserve recognition for the work they are doing within their own contact centre operations.​

The winners will be announced on the 27th of September at an awards dinner in London. Amy Anderson, Katie's Manager commented:

“I recruited Katie in 2019 and in such a short space of time she’s made such a huge impact to both our business and our customers. She confidently works with people at all levels to firmly put complaints and continuous improvement on the agenda. Her results speak for themselves. She’s very driven and has the customer at the heart of everything she does."

Amy Anderson, head of customer service, Echo Managed Services

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